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18-04-2018
03:04 PM
I was under the impression that when we switch from Gross metering to Net metering we would be using our own solar energy we create before using the grid. My new bill has a new meter number added w...
24-10-2017
10:20 AM
My Solar System originally had a Net Meter installed which has since been changed to a "Smart Meter" by AGL. I am concerned by referring to my AGL Account, that all of my Solar generation is n...
15-11-2018
09:51 AM
Following several calls to AGL no-one can tell me the exact method used to calculate the net position on my solar installation costs. Loads fluctuate minute by minute, the tech support team tell me a...
10-01-2017
06:22 PM
Hi, We received a card from AGL stating that a smart meter couldn't be installed with a handwritten tick box "Too small to fit meter". I take it to mean that our meter box (in our old h...
01-04-2018
03:59 PM
...nsatisfactorily drawn out 14 month ongoing discussion/battle with AGL re a promised Net meter installation, my net meter was finally installed in February 2018. My bill for the Dec - March period is u...
31-10-2016
08:46 PM
AGL installed a new digital meter to my house, how will that affect my solar rebates?
05-01-2018
09:25 PM
We are currently using a lot less electricity than our solar is producing which has put our bill in credit. I read about a solar credit balance payment but don't understand how it works. Do we need t...
08-12-2016
12:53 PM
Hello,,
can someone tell me the direct email address to AGL gas, i tried finding it everywhere and i can only send a massege through their website. I wanted a email address to accounts and billing ...
Show results in replies (4)
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...mportant to be mindful of any changes to your meter configuration that may impact your solar export, such a...
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Hi @Salma. Thanks for the post and welcome to the Community. I will send you ...
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Hi Salma, In the past I have found private messaging is a very good way to communicate wit...
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Hi everyone, Thank you for voicing your requests and concerns for how to reach out to AG...
15-01-2018
03:17 PM
I have noticed that the "My AGL IQ" app has been under-reporting how much solar my house is generating each day. For example, according to the web page, Last Friday (12th Jan 2018), my e...
25-05-2020
04:41 PM
Hi I am a resident of Dondingalong NSW 2440 (near Kempsey) and am about to install a residential solar system. You offer attractive feed in rates with some conditions and I intend to m...
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