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26-11-2020
12:59 PM
Today I had the pleasure of dealing with Vishnu who works in Resolutions. I thank you Vishu for your helpful and polite service, you are a good listener and conversationalist. You r...
16-12-2017
11:32 AM
...nd current its drawing and he simply said, i need to buy and check myself. being such a big company these AGL guys should help the customers instead of focussing of getring more and more bucks. sorry b...
01-12-2015
01:57 PM
I would like to compliment a Customer Service girl who helped me over the phone this morning, she helped me without making me feel a proper idiot. I could not find feedback on the home page so I j...
04-09-2018
03:58 PM
1 Like
...etting very higher usage bill, roughly almost $400 approx for 90 days. We are only 3 person and hardly use hot water just for shower. I strongly believe its because of wrong billing which AGL d...
11-07-2019
07:04 PM
...ualified for it. I then noticed that our total credit of $129.54 was not paid into our bank account as was done previously. AGL had retained the $50cr from the Govt on our AGL account.&n...
12-04-2018
09:05 PM
1 Like
...as come out of my account. She was also very condescending telling me to "have a nice day". I hope someone can help me with this VERY UPSETTING situation. We are good customers who do not d...
04-01-2019
08:47 PM
A chat started today at 18:15 -Jan 4th - Jerome - Via Victorian Energy Compare. We have an offer of ID AGD75520MR. It was stated by your AGL rep that the "offer code" is different from y...
16-07-2019
11:52 PM
I use the My Account version of the usage tracker. 1. Login Failure. The only way it will allow me to log into my acount is to log in, then instead of taking me to my account it takes me b...
02-01-2021
07:25 PM
...dding clear and unambiguous information about how people can terminate their bill smoothing arrangements - and inform Chat operators to ensure that AGL customer service people are properly informed of t...
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