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04-06-2020
12:17 AM
Hi AGL, I recently just found out there seemed to be 2 meters on my acc ,one is mine and the other one i'm not sure where it is from or located but i supposed to have only one meter as i h...
03-09-2019
01:33 AM
1 Like
Hi, when I was first signed up (for both electricity and gas on essentials+), I was able to see two account numbers (one for elec and one for gas) on my online account both of them said setup in p...
22-02-2021
01:56 PM
Good Morning,
Can you please explain to me why a special fee has been added to my bill on top of an account service fee and what is the money delegated to cover?
R...
26-09-2019
01:16 PM
Hi! AGL have given me two account numbers - one for usage and one for "non-energy" charges (eg NMI number allocation, new meter) as this is a new build. When I set up my online account, I did it f...
03-08-2020
10:03 AM
Hello, does the projected electricity reading on the app include the discount that I am under on my account? Also is my account under an estimated electricity reading or is my meter r...
16-07-2021
04:14 PM
I have meter readings to enter on my agl account and it won’t accept it. I only have 2 x readings and it is asking for 3. I cannot submit because it always says there is an error. How can this be f...
21-02-2020
12:45 PM
On this section on my gas bill is has the following comparisons to my usage: Home with 4 people - average gas use 4.06MJ Home with 5 people - average gas use 4.067MJ My h...
Show results in replies (3)
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...een informed that there are none downstairs for my apartment. My meters are under my sink only.I a...
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This would indicate an issue if there is a major discrepancy between the meter read on the bill a...
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...he contrast in use for my one occupant apartment (with only a gas cooktop & hot water) is just t...
05-04-2020
12:34 PM
Hi, My Gas account was changed back to the wrong balance, by charging meter read fees again, whilst the provider did not perform actual meter read and numbers was based on estimation clearly s...
04-04-2020
02:15 AM
...e other person and we use gas for only breakfast and sometimes for dinner and boom my gas bill for one month is AUD 154. How is this even possible ? Turns out they might have c...
16-11-2020
11:22 AM
Hello there. I need to add gas to my account. The address on the gas meter is [removed personal details].
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