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  • by jeffreysol
‎02-06-2024 11:15 AM

2024 Government Rebate Refund

‎02-06-2024 11:15 AM
It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consu...
by jeffreysol in Energy - General
‎02-06-2024 11:15 AM
Show results in replies (5)
  • Hi I think a formal complaint to the ombudsman is the only way. It worked for me last time.
  • Thankyou, Xander, for your reply. This was not my experience two months ago when my request for a r...
  • Hi Jeffrey, thank you for reaching out. It's not our policy to withhold refunds or rebates from o...
  • @brissiebird48 as per this reply I made the other day . . .    https://neighbourho...
  • Hello @Savanne23,    Thank you for reaching out!    All residential hou...
‎15-07-2024 04:43 PM

Refund of Account Balance

1 Like
‎15-07-2024 04:43 PM
1 Like
I have received this text from AGL today.   "This is the AGL team, we have applied the Queensland government's Cost of Living Rebate to your account. It will appear on your next bill after Jul...
by jeffreysol in Solar, Batteries & Electrification
‎15-07-2024 04:43 PM
Show results in replies (2)
  • Thankyou I look forward to hearing from you.
  • Thanks Neil, last time my refund was approved three times and then rejected three times. Not until...
‎26-04-2024 03:41 PM

Rebate

‎26-04-2024 03:41 PM
Apparently AGL has decided that if your account is in credit you are not allowed to have the government rebate part of your credit refunded. We do not get bills so this will sit in AGL's account fore...
by jeffreysol in Solar, Batteries & Electrification
‎26-04-2024 03:41 PM
Show results in replies (3)
  •  Hi Megan, I did not receive a private message so have replied to your email with a detailed e...
  • Thanks Robyn for taking the time to respond. We have solar and as we live in sunny Queensland we ra...
  • Hi Megan, my email was returned by Gmail admin@community.agl.com.au. Apparently "the recipien...
‎15-01-2024 11:22 AM

solar panel output being restricted

‎15-01-2024 11:22 AM
I have a 6.6 kw panel system which during Dec and jan would produce up to around 3 - 3.5 kw of power at any point of time during the day which would amount to mid 30kwh to 42kwh for the day which cov...
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  • help_solar
by Kev_1 in Solar, Batteries & Electrification
‎15-01-2024 11:22 AM
Show results in replies (2)
  • We have had the same issue since two of our neighbours installed solar. My theory for the little th...
  • Finally found out the issue (myself, no “experts”).  Inverter fan stopped working and the inv...
‎30-04-2024 07:19 AM

Annual Refund

‎30-04-2024 07:19 AM
Can you please explain what AGL means by "automatic annual solar bank refund". Does this mean that I can no longer request a refund when my credit balance is high.
by jeffreysol in Solar, Batteries & Electrification
‎30-04-2024 07:19 AM
Show results in replies (1)
  • Thanks Megan. Since I installed solar 6 years ago my habit has been to wait until my credit builds ...
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