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  • by LindyLou281
‎18-08-2020 01:26 PM

Estimated bills?

‎18-08-2020 01:26 PM
Both my meters are easy to get at and read - just wondering under what circumstance there would be a reason to send an estimated bill?????.       I believe we pay enough for these...
  • Tags
  • help_estimatedbill
  • help_readbill
  • help_understandbill
by Deniser in Meters & Connections
‎18-08-2020 01:26 PM
Show results in replies (5)
  • Re David's reply to previous user:   My latest bill is also an estimated one.  I contac...
  • Correct.
  • Not my job to read a meter.
  • True. Not my issue either and your vitriol is your issue.
  • Hi @Deniser . Your local electricity distributor reads your meter and then sends the read...
‎12-04-2022 11:09 AM

First estimated bill

1 Like
‎12-04-2022 11:09 AM
1 Like
Hello AGL,   I got my first bill a month ago and I was annoyed because it was over estimated and I found that there is usage data on the SAPN page. I don't know why the bill was estimated eve...
  • Tags
  • help_estimatedbill
by PeterKim in Energy Accounts & Plans
‎12-04-2022 11:09 AM
Show results in replies (1)
  • Re PeterKim's issue, there should be some consistency.  It seems like it's AGL's issue.  ...
‎14-08-2023 11:01 AM

Misinformed on digital meter

‎14-08-2023 11:01 AM
In accordance to Monday aug 14th 2023 the daily telegraph heading Power bill gripes surge -Rising cost, smart meter shocks drive spike in complaints to energy ombudsman. I live wagga 2650 ,this art...
by jimmey in Meters & Connections
‎14-08-2023 11:01 AM
Show results in replies (1)
  • How does one "locate a tariff which is more beneficial"?  I mean, you can't negotiate with the...
‎13-02-2017 12:26 PM

AGL is installing new Net Digital Meters for free,...

1 Like
‎13-02-2017 12:26 PM
1 Like
I understand that AGL is installing new 'net' digital meters for customers 'free of charge'. Of course there are normal caveats that you meter doesn't have any complications or other issues which wou...
by AnthonyG in Solar, Batteries & Electrification
‎13-02-2017 12:26 PM
Show results in replies (1)
  • Hi CatherineG, I'm expecting one too at my unit complex. We haven't been given any information on h...
‎11-04-2021 08:40 AM

Centrepay

‎11-04-2021 08:40 AM
Hi I would like to set up another payment plan please can i do this through centerpay I wasn't aware this was an option please can someone help me 
  • Tags
  • help_waystopay
by SG in Energy Accounts & Plans
‎11-04-2021 08:40 AM
Show results in replies (3)
  • Hi barwon52, you'll have to contact the Centrepay number or if you're near a Centrelink office, ge...
  • Hi Neil I've found Centrepay to be quick and easy and can recommend to anyone.
  • @SG    Yes you can set up centrepay. On the last page of your bill are the details for...
‎15-08-2020 06:54 PM

Estimated bills and service charges

‎15-08-2020 06:54 PM
How dare your company estimate peoples bills, we pay a service charge, so hire people to come and do real reading of meters,you tried this before some years ago, my answer will be the same, if you Gu...
by Leon in Energy Accounts & Plans
‎15-08-2020 06:54 PM
Show results in replies (2)
  • Hi David_AGL, mine was "estimated" too. They said, "no access", the last time this happened, we wer...
  • Hi @Leon ,   Estimated billing is common if you don't have a smart meter. It mea...
‎17-10-2023 07:04 PM

High Usage Puzzle

1 Like
‎17-10-2023 07:04 PM
1 Like
After my account came in, I browsed through the hourly usage tool over a period of 6 days when we were on holiday. My question is- how can we be experiencing ‘high usage’ at a variety of times during...
by Jack2 in Managing Your Energy
‎17-10-2023 07:04 PM
Show results in replies (3)
  • Hi Lester No, I don't rent. I own. And everything has to go through our Strata Corporation. Sol...
  • I'm in a similar spot.  Have an upstairs unit, separate meters for each.  No under-floor ...
  • I have an old TV which still works and a new second-hand fridge, the rest are new appliances. But ...
‎30-10-2024 10:01 AM

Energy rebates

‎30-10-2024 10:01 AM
I note the Frderal government $300 paid at $75 per quarter has not been added to my account at ***personal details removed*** why
by Longview150 in Energy Accounts & Plans
‎30-10-2024 10:01 AM
Show results in replies (1)
  • It depends on when your bill is issued.  You ought to have received two by now.
‎13-04-2021 09:56 PM

AGL App Not working and can’t see or pay bill.

‎13-04-2021 09:56 PM
I haven’t received a bill and my agl app isn’t working or showing any solar feed in updates since the 24th of March.
by Tom4 in AGL App
‎13-04-2021 09:56 PM
Show results in replies (1)
  • Hi Taylor Sometimes we have to uninstall the app.  Did you try this?  Or contact Support...
‎18-01-2019 04:37 AM

Centrelink centrepay

‎18-01-2019 04:37 AM
If both my gas and electricity accounts are overdue but I have just set up a Centrelink centrepay direct debit will my accounts be disconnected
by Ditch in Energy Accounts & Plans
‎18-01-2019 04:37 AM
Show results in replies (2)
  •   If you have set up a Centrepay payment, they will pay the amount when you ask them to. If ...
  • Hi Ditch,   Good question!   It's great to hear that you've set up periodic paymen...
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