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14-11-2016
10:46 AM
By being a part of AGL’s virtual power plant you get a discounted battery price, helping you to enjoy the benefits of battery technology in your home for less. You can also store more renewable energ...
Do we no longer get Flybuys points when paying our bills? I switched to a savers account and haven’t been getting points since (possibly longer) but I can’t find anything to re-connect or even if it’...
18-10-2021
08:37 PM
Hello. I have logged into my AGL account and want to Chat I can't find the chat button. I have looked at help and found where look for the button ie logging in to your account and...
Show results in replies (4)
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Glad it worked out, perhaps the UI is different for the pixel 3a compared to my device.
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@kkerries , thanks for letting us know about this. Some customers have found they're unable to...
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hey kkerries, How'd you go with the above problem? On my app, the chat function is in t...
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Hi Panda. I followed our advice and found the chat button in Help as you suggested. Howeve...
24-09-2021
11:55 AM
Is there an email address for AGL!?
Show results in replies (4)
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Hey KP75, I don't think there's one publicly available, but there's a few ways you can get...
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My A/c is in credit. Please transfer this credit to my cheque account. This was a standing ...
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Hey Kenneth, This forum is more-so for general information. For a specific request for your acco...
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Hi @KP75 , we don't use email for general or customer service queries, but the Messaging ...
26-10-2021
02:37 PM
I am wishing to install Solar to my house. I use gas also for heating and cooking. I have both electric and gas accounts with you. If I install solar will the credits be able to be used against my ga...
13-08-2019
08:07 PM
Hi, has anyone else suffered from smelly gas over the last week? We had guests staying with us last weekend and the gas heater had smelly gas fumes coming out (not like normal) from Friday night, and...
Show results in replies (8)
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A kerosene-like odour from a gas space heater is a common issue, but the smell is not caused by the...
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@ronaford Hi Ron, please check out my response above on this. In particular: A kero...
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Well, there seemed to be some improvement this winter, however, today the Kerosene smell is back fr...
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This response is not adequate. We did not use cleaning solutions as we woke up and didn't clean the...
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We’ve also been experiencing smelly gas for a couple of weeks. We’re on natural gas and this is occ...
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Hello Howie2! Welcome to AGL Community! Having a strong gas s...
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Hello, We also have the same issue for the last two days our two Rinnai gas heaters are both pumpin...
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Noticed this same smelly gas last night thought it was my heater then today while cooking the same ...
13-10-2021
10:49 AM
We have been having a look aroundand we can save our price on KWs. Are you able to do us a better deal?
09-12-2020
08:51 PM
Are all the discounted gift cards for Woolworths, Coles, Target and Kmart gone? I can’t seem to find it anymore in the AGL Rewards to purchase it.
Show results in replies (9)
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Hi all, I'm pleased to announce that we've now refreshed AGL Rewards with new offers, in...
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HI Ricky_H, We made the changes to our Rewards program and re-launched with a limited range on...
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Agree with Gamma_being. I believe AGL will lose a number of customers, including m...
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David AGL Manager - are Coles and Woolies discounts going to be add in the near future or have they...
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Hi @james01 - I actually don't know the answer to that one myself, but I do know that gro...
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Totally agree with you and thank you for your post as initially, I thought it was only me who could...
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Absolutely agree! I discovered this only today when I went to buy some more wish cards. Now there's...
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Hi SaSa2! Welcome to AGL Community! Thank you for the feedbac...
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Not happy with AGL rewards recently it is not helping their customers to avail the Essential everyd...
16-09-2021
12:59 PM
Hi, Where can I download the operations manual for the DS244WTV? Thanks Simon
Show results in replies (5)
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Hi there, 2 links that might help you here: https://help.southernphone.com.au/hc/...
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@Rockman , just to confirm - we actually don't have a full operations manual available either....
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Hi, did you ever get an answer on setting up parent control ? I’m not sure what I’m d...
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Hi @Rockman , It looks like even the manufacturer's website linked above doesn...
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Thanks, but these are the quick sheets, not the full manuals. Strange that you can receive...
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