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David_AGL · ‎27-08-2019

Getting set-up with solar Once your solar panels have been successfully installed on your roof, your meter will need to be updated. This is to make sure you’re g...

David_AGL · ‎19-10-2020

We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may inc...

David_AGL · ‎19-10-2020

We will update you via email once the work request is accepted by your distributor or meter service provider.

David_AGL · ‎19-10-2020

You'll need to make sure that they can access your site. This means: A clean site, free from rubbish Clear access to the proposed meter location. Unlocked gates. If your site is ...

ronaford · ‎13-08-2019

Hi, has anyone else suffered from smelly gas over the last week? We had guests staying with us last weekend and the gas heater had smelly gas fumes coming out (not like normal) from Friday night, and...

David_AGL · ‎25-11-2020

For any questions or queries that relate to redeeming your AGL Rewards offer or the order, contact the retailer that your order was placed with. Contact details are provided on the relevant AGL Rewar...

Pennie · ‎13-08-2018

When I log in to My Account, I can only see my electricity account but not my gas account. How can I get them to both appear?

David_AGL · ‎28-06-2019

Eligibility Who can sign up to this offer? Any AGL residential electricity customer in VIC, NSW, QLD and SA with an active market contract. Can I sign up if I have a gas accou...

indyfromoz · ‎30-07-2020

I have received multiple calls this week from the phone number (03) 8613 9353. When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself a...

ScottB · ‎14-10-2020

Hello AGL. On my statement for the period up to 28 September 2020 I had a credit of $283.50 and $56.14 was paid into my assigned account. I note AGL's reluctance to pay Queensland customers the $50 ...

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How do I get started using my new solar system?

Will I have to pay any additional charges for my m...

How will I know that my work request for a meter c...

What do I need to do before a distributor, meter s...

Smelly Gas Heater, kerosene smell

Who do I contact about my AGL Rewards order?

My Account - linking electricity and gas account

Smart Home Starter Kit FAQ

Calls from AGL energy (03) 8613 9353

AGL not paying solar credit in full