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62 results
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09-02-2019
12:16 AM
...eading. I have contacted AGL several times until the issue resolved. But now.. it happened again. Even worst, the online billing is telling me that I have overdue for 367 days which is not t...
19-02-2021
02:35 AM
I am really disappointed with how things are being handled by AGL with my current issue. Since November 28 2020 the electricity usage in app or web account has stopped updating and same with the s...
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- billing
03-12-2019
08:00 PM
...er AGL website I would read 240.2145 but the bill said is 100 times this figure and then multiple by 10, so it is 1000 times the reading? Total usage for 31 days per the bill I received i...
06-10-2020
06:33 PM
Just want to share my unpleasant experience dealing with AGL. I have been requesting a refund of my AGL credit account for more than 4 months. I have exhausted all communication options (o...
04-11-2020
07:10 PM
Hi AGL, Two weeks ago I asked you about bill estimates: https://community.agl.com.au/t5/Accounts-and-Billing/Bill-estimate-Chat-with-us-does-not-work/m-p/22441#M6695 &n...
23-03-2020
11:07 AM
Why is AGL spamming me for my monthly billings for this period? I now have 4 billings all due at different dates for the same period. WHAT is happening and why are you not replying to my c...
12-04-2022
11:09 AM
...ven though there is usage data on SAPN. I complained about this and I got a response that they are still aware of this issue and It's going to be applied. But I found it's not applied when I...
27-10-2021
10:39 AM
When I check my account online usage is showing as continuing from last cycle. Am i now on a different payment plan? I prefer to pay monthly.
10-12-2020
10:17 AM
Can AGL please return me to the Flat Rate 17c/kWh Plan that I signed up to? Ausgrid say that AGL are able to offer me the Flat Rate plan that I was originally accepted to and that was advertised b...