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13-03-2024
04:09 PM
I received calls this afternoon claiming to work on behalf of AGL offering a switch to a newer cheaper plan. They did not seem professional and did not try to verify my identity first. I checked with...
by
Kate81
in AGL Website
13-03-2024
04:09 PM
Show results in replies (7)
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Hi @vgz878, our Scams, Fraud and Online Safety page has more details on how to ...
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Hi, As of this afternoon, (03/10/24), they are still at it. Had a call from female with India...
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Same issue. I have been called from 02 8229 5702 and they offered a cheaper gas plan. How do t...
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Well the scam continues after informing AGL and getting a “we can neither deny nor confirm that the...
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Hello @Grr, Thank you for taking the time to reach out. I am sorry to...
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Hi RM544, Thanks for bringing this to our attention. I have flagged this with our Fraud team to inv...
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Same from (07) 3510 4921. Reported to Scamwatch with apparently no action taken as this number is s...
18-10-2024
01:09 PM
I've recently had a Smart Meter installed (Landis+Gyr E355) and I can't understand why the Import/Export information on my account is different from what's indicated on my battery app. I was hoping s...
by
Peter789
in Meters & Connections
18-10-2024
01:09 PM
Show results in replies (5)
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Apparently the DNO (Do Nothing Option) has worked for me and my usage has been updated on my accoun...
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Nice usage graph 🙂 🙂 Those small blips of usage are probably just little changeover packets, ver...
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You have estimated reads, and these can vary so much. They should / could change to actual reads f...
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Thanks for your reply Lester. I'll keep an eye on it and see if I can flag it with AGL techs.
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Hi,@kellamaree0677 , It's at the front of our house in our accessible driveway. Only about 6 or 7m ...
19-02-2022
01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
by
Wayneh32
in Energy Accounts & Plans
19-02-2022
01:05 AM
Show results in replies (8)
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Hi Wayneh32! Any debit balances that are less than $10 won't effect your credit sc...
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Hi @homeowner, Yes, we still have a minimum payment amount of $10.00. Any balance ...
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Hi Does it still apply in 2023?
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Hi Nam
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Hi Nam, On my bill, I always had a pensioner discount but on this bill and the previous bill AGL h...
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Hi Wayneh! If your final balance is less than $10 then no payment is required, we'...
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Thank you Nam, I just got a reminder today, hopefully I will not get any more reminders
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Hi Nam, thank you, however I have closed my account so there will be no more billing cycles. Wayne
17-08-2023
06:05 PM
1 Like
I received an email with the amount of my latest electricity bill on 15/08/2023. Clicked on link to "Download your Bill (PDF) and it took me to the AGL support page. When I logged into my...
by
jjktg
in AGL Website
17-08-2023
06:05 PM
Show results in replies (9)
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Thanks, everyone, for your input and efforts to resolve. The problem has been fixed and I've downlo...
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I just had a chat with the support team, they said the billing system is down & they are workin...
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Appears this issue has occurred again. The link in my email to download the bill goes straight to H...
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This seems to be happening again... having the exact same issue for the current billing period. Con...
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Hello, this issue seems to be occurring again. No message on the website or app however in the app ...
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Hi @Kee123, thank you for reaching out to us. I'm going to message you privately for more details...
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Same here, I can not download the bills (PDF)
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Having the same issue. Also when I enter a meter reading it says it is not recorded yet shows...
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I received an email this morning telling me how much and when my AGL bill was due and also a link t...
30-07-2020
11:46 AM
I have received multiple calls this week from the phone number (03) 8613 9353. When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself a...
by
indyfromoz
in Energy Accounts & Plans
30-07-2020
11:46 AM
Show results in replies (8)
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Hi @Kaos - this number does appear to be one of the numbers our outbound credit team uses for colle...
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Hi @indyfromoz . This is a genuine AGL number and not a scam. However, it's certai...
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03 96494601 a legitimate AGL phone No.? Received 2 calls today
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Just to confirm: This is a genuine number used for outbound AGL calls, and not a scam.
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I also received multiple calls from this number this morning. I did not pick up and no message was ...
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Yep got a call from this number - think I'm getting Scammed too
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This has started to happen again, unfortunately. First instance -- Yesterday I...
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Hi Dcc433, sorry you have had this experience, this is certainly not what we want to occur. So we c...
27-08-2024
06:10 PM
Hi not sure if anyone else has had issues with energy app, but recently joined agl and for the first month the app read how much solar was being created and how much electricity we were gett...
Show results in replies (9)
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Finally the app is working thank you to the IT gurus that spent a few weeks in problem; took a whil...
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Hi , I’m having trouble with my AGL app monitoring usage. Each day it starts of showing all details...
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Hi Natalie Any progress haven’t heard anything regards TWW
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Thank you - will have a look today;, but now the app doesn’t show anything at all; sounds like you ...
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Is there anyone else at AGL that promises to help rectify then nothing happens !!! So far 2 from 2 ...
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I had a 25 day run of estimated data in June, just started doing this randomly after working fine s...
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Hello TWW, Unfortunately, we have not received your previous message and apologise...
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Hi TWW, I'm sorry to hear about your experience. Usually, the app starts to reflects the usage info...
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Hi Deepesh I did reply to your message a when I received it, is there any movement ? ...
26-09-2024
07:17 PM
I was very pleased to see this reward option, and joined up straight away, it was a great offer! Not so pleased when I checked that SA is the only State that does not have any BP service statio...
by
LeoLady
in AGL Rewards
26-09-2024
07:17 PM
Show results in replies (8)
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Hi @Lm1, There are currently 27 BP Rewards Unlocked sites in South Australia, you ...
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Actually this is getting better! AGL South Australia sent out the email with the great offer…...
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It states ‘unlocked outlets’. Hens teeth in South Australia when you look for one. Nearest On...
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Next advice?
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Having a think about this and concluding this is very misleading advertising for anyone in SA. &nbs...
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05-09-2024
09:21 AM
I was wondering how to apply for the $372 energy rebate (for concession card)? Thanks
by
Stef33
in Energy - General
05-09-2024
09:21 AM
Show results in replies (4)
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Hello @Stef33, Thank you for reaching out! To apply for the stand...
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Hello @Stef33, I am glad to hear that you concession card has been validated to yo...
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Hi Nathalie, following your answer, i already confirmed and validated (few months ago) my concessi...
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to be precise it's about the low income electricity rebate (QLD) of $372
09-08-2024
12:54 PM
The address on electricity and gas meters go as 'unit 1' but my property address is 'unit 5' as I can see on my AGL online account. I am metered correctly. Can you please correct the address in the s...
by
Nanda1
in Meters & Connections
09-08-2024
12:54 PM
Show results in replies (5)
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Hello @Nanda1, Thank you for taking the time to reach out to us. ...
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I just noticed my property address has been updated but it is still not quite right. The system sho...
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Thanks.
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Hello @Nanda1, Thank you for letting me know. If there is anythin...
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Thanks for the response.I had already provided a copy of rate notice to your customer representativ...
Where are our rebates? They were supposed to be given to customers months ago, it is not AGL’s money to hang on to and give when they feel like it. Why can I still not see any of my rebates.
by
Kat85
in Energy Accounts & Plans
19-08-2024
06:56 PM
Show results in replies (4)
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Hi Kat85, Please be advised that we have processed the first instalment of credits for G...
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Rebate or rebates? The gov't and state gov't is 2 rebates?
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@Kat85 @user Based in SA my $75 Federal rebate is showing on my account as depo...
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Thank you. Where is the $75 showing on your account please. I can't find anything on my accou...
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