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30-06-2025
11:18 AM
8.28.0 broke the widget I already had installed (was just showing a black background). Reinstalling the widget just shows the tombstone placeholders but never updates to actual data.
23-06-2022
11:35 AM
1 Like
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ? Pay Your Energy Bill | Help and Support | AGL Thank you in advance. X
by
AGL-CustomerX
in Energy Accounts & Plans
23-06-2022
11:35 AM
13-07-2025
01:45 PM
Emergency services couldn't contact me on my mobile phone. Checked Optus tower location and we should have 5G cover. What do I need to do to get a landline apart from buying a hands free phone.
by
Zoro44
in Mobile - General
13-07-2025
01:45 PM
11-07-2025
11:51 AM
I can't pay the bill until the 25th
by
kemnob
in Energy - General
11-07-2025
11:51 AM
23-02-2022
07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?
- Tags
- help_pay
by
Catherine1510
in Energy Accounts & Plans
23-02-2022
07:04 PM
19-02-2022
01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
by
Wayneh32
in Energy Accounts & Plans
19-02-2022
01:05 AM
Show results in replies (9)
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Hi Wayneh32! Any debit balances that are less than $10 won't effect your credit sc...
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Hi @homeowner, Yes, we still have a minimum payment amount of $10.00. Any balance ...
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Hi Does it still apply in 2023?
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Hi Nam
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Hi Nam, On my bill, I always had a pensioner discount but on this bill and the previous bill AGL h...
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Thank you Nam, I just got a reminder today, hopefully I will not get any more reminders
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Hi Wayneh! If your final balance is less than $10 then no payment is required, we'...
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Hi Nam, thank you, however I have closed my account so there will be no more billing cycles. Wayne
03-08-2024
10:13 PM
I was wondering why would electricity smart meter still be running when i switched off mainboard (inside unit) and went out with family for 3 hours?? In these 3 hours snart meter reading ju...
by
Irfi
in Meters & Connections
03-08-2024
10:13 PM
Show results in replies (9)
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@NeilC Smart meter and another main switch with circuit breaker are located in the basement ...
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Well the sparky checked and found out that main switch and smart meter located in the basement of b...
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@Irfi Thanks for the answer
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WOW, what an error. Obviously whoever did the metering perhaps many years ago, but all the same go...
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@LesterD My daily consumption has been constant fro last few yrs around 10kwh per day mac but ...
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@NeilC This is the main switch which i turned off that day to test smart meter (this pic is t...
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@Irfi So where is your actual meter located then, I expected to see the meter and ci...
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@Irfi When you said you switched off mainboard do you mean that you turned off all p...
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Regardless of whether a smart meter might use a miniscule amount of power sending info every 5 mins...
27-06-2025
12:20 AM
Hi there. I can't see my AGL SIM section in my account on the app. Therefore I can't track my SIM usage. can you please fix this problem?
10-03-2021
02:48 PM
I have changed energy provider. Apparently I have a credit with AGL (according to an email message yesterday). I would like this refunded, p[ease.
- Tags
- help_refund
by
ag1l321
in Energy Accounts & Plans
10-03-2021
02:48 PM
Show results in replies (8)
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How do I get rid of this bank statement? Anybody can see it
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Hi @Judy1 , The process to obtain a credit is detailed HERE Simply click on the H...
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Hi Just requesting a refund please.
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This should work to remove your photo . . . Go the the little circles top right of your po...
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Hello @Baxt72, Thank you for reaching out! We can certainly revie...
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I would like a refund of $800 Please
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Hi Kerrymerrick, Thank you reaching out to us. If the credit you are referrin...
13-08-2025
07:21 AM
After installing a 13.2 kw solar system with a 20 kwh battery. I've been charged an average of $15 daily for electricity since the install, which is higher before installing the solar, and according ...
by
Robert1234
in Solar, Batteries & Electrification
13-08-2025
07:21 AM
Show results in replies (9)
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It's all good now. The electrician changed my smart meter which was faulty.
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Robert, something IS probably seriously wrong with your setup. But it's almost certainly not for A...
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Thanks for information. I installed the system last Wednesday 7/8/25 . My lowest production is 21kw...
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It might still be going through the DNSP process, and they need to liaise with AGL, so yes check, s...
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Hi, the installer changed the smart meter ( I have previously a smart meter too) and my production ...
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Hi, I forgot to add. Is AGL going to refund me the usage charges since I installed the Solar syste...
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47+ kwh for a day ? Do you think this is normal for your home ? Was it up around this before sola...
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Hi, my last bill 18 Mar 2025 to 15 Jun 2025 (90 days). Average daily consumption was 28.9...
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Hi, usage on 11 August is showing 42.05 kwh bought from the grid. I have a 13.2kw solar system with...
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