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19-03-2020
05:03 PM
1 Like
Hi, Bill Period : 12 Dec 2019 to 10 Mar 2020 We are a family of four ( 2 parent, 2 kids (5y, 1y) ). We use gas for cooking, we do not use it for any other purposes like heating w...
Show results in replies (9)
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...eceived a gass bill of $915 which is too much for a family of 3, i live with my wife and 2 year o...
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...ddress discrepancy in the bill. Kindly review the bill and revert. Thanks Swarup
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Hello, yes we have had the same issue our gas bill is saying we use more than 5 p...
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...ot inside my unit. Post this, I received a couple of confusing correction bills. It does n...
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...ith this very high Gas bill. As I am also got charged for 20 times 5 people household where in fact I...
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...ictures of the two meters for your reference. Also attaching the screen shot of bill showing contradicting a...
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...o your account and click "Send a Message". Rest assured that any discrepancy in the bill can e...
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Hi @Yousaf, Yes me too, I am also receiving that high bill shock. I suppose, you might be l...
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Hi Swarup! Welcome to AGL Community! We'll certainly need to do a few checks with ...
10-02-2021
11:52 AM
After multiple email attempts and 3 extensive phone calls ending twice in 'resolutions centre' I still cannot get a definitive answer as to 1. Why is my electricity bill blocked and not visible to c...
Show results in replies (6)
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Note that if you are currently on a bill block and unable to view your usage info through My A...
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Further to my previous response. Originally I was told I was bill blocked by AUSGRID. However a...
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I am also bill blocked and I feel I am paying to much I have moved house and pay bill smoothing a...
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Hi @Miles , a "bill block" means you aren't issued any bills and don't need to pay. It s...
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We are also bill blocked right now and have no idea what we owe, what credit we have and what is g...
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I too have the same issue except have only been locked for 3 weeks. AGL told me I was bill b...
28-03-2022
05:19 PM
I have been on the phone today to AGL Customer Resolutions and I have been told that my AGL Billing has been blocked by Active Stream. There will be a minimum wait of 10 days. I am very c...
19-05-2020
11:51 AM
I just received my latest gas bill and it is out of this world. I always enter my own reads, so I have no idea what has gone wrong. I have been in contact with customer service and according to t...
28-05-2020
12:53 PM
Hi My housemate has left the house and the bill is in her name, I want to change to my name. I tried to call but they just kept telling me to do it online I can just edit the name b...
12-02-2019
11:20 PM
Would just like to touch base with someone about my last bill. My AGL account is $0.00, and has been $0.00 for the last few weeks. Yet I received a letter in the mail today stating that I've been c...
Show results in replies (4)
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...our bill, did you have sufficient funds in your account at this time? If not, this would explain w...
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Now you say that, I actually did Jayden. I recieved a text message stating that my bill w...
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...ay my bill in person, or via bpay. But this transaction was debit. I have a receipt stating it was s...
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...aused by stress and would love to work out a payment plan to get my bill down .I have recieved a letter s...
15-04-2020
12:00 PM
Hi, I signed up to AGL on the 28/12/19 for Gas and Electricity. Came across from Red Energy. The electrical bill was issued correctly with AGL - no problems. However, I've just r...
20-10-2021
06:15 PM
Our latest bill is not available online or via the iPhone app. How can I get access to it?
14-03-2020
09:39 AM
Just wanting to know that happens if your bill smoothing average usage begins to increase during the year? Does you account go into deficit or do you weekly payments get adjusted to counter the i...
23-11-2020
03:38 PM
1 Like
Hello. My gas bill has been higher than usual and there is a strong smell of gas next to the meter box. Could someone please come out and have a look at it? Thank you, Frances