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19-04-2019
11:51 PM
Hi, While accessing my AGL account at https://myaccount.agl.com.au/bills? I've noticed that several bills are missing. So far I have only 4 bills available: 16 Sep to 2 Oct 2018 3 Oct to 2...
30-03-2020
04:34 PM
Hi I cannot find my latest electricity bill via email can you please resend it thanks kind regards Lisa
05-02-2020
06:22 PM
Hi - I live in a fire affected community and since a major interruption to power I have not received any bill. My Billing period is the 18th of the month, the last period ending 18 January, a...
10-02-2021
11:52 AM
After multiple email attempts and 3 extensive phone calls ending twice in 'resolutions centre' I still cannot get a definitive answer as to 1. Why is my electricity bill blocked and not visible to c...
Show results in replies (6)
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Note that if you are currently on a bill block and unable to view your usage info through My A...
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...bill so I know how much I should be paying as I was in credit on my old account. The amount t...
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Further to my previous response. Originally I was told I was bill blocked by AUSGRID. However a...
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Hi @Miles , a "bill block" means you aren't issued any bills and don't need to pay. It s...
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We are also bill blocked right now and have no idea what we owe, what credit we have and what is g...
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I too have the same issue except have only been locked for 3 weeks. AGL told me I was bill b...
25-02-2020
09:17 PM
Hi I opened a reference 1668294274 about my bill saying estimate. It has been closed without explanation. I was advised to call the resolutions team. It is very frustrating. If someone n...
28-03-2022
05:19 PM
I have been on the phone today to AGL Customer Resolutions and I have been told that my AGL Billing has been blocked by Active Stream. There will be a minimum wait of 10 days. I am very c...
19-05-2020
11:51 AM
I just received my latest gas bill and it is out of this world. I always enter my own reads, so I have no idea what has gone wrong. I have been in contact with customer service and according to t...
12-02-2019
11:20 PM
Would just like to touch base with someone about my last bill. My AGL account is $0.00, and has been $0.00 for the last few weeks. Yet I received a letter in the mail today stating that I've been c...
Show results in replies (4)
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Hi Dale, This makes more sense! When you logged into My Account to pay y...
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Now you say that, I actually did Jayden. I recieved a text message stating that my bill w...
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...ay my bill in person, or via bpay. But this transaction was debit. I have a receipt stating it was s...
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...aused by stress and would love to work out a payment plan to get my bill down .I have recieved a letter s...
15-04-2020
12:00 PM
...eceived a Gas bill issued by Red Enerngy - the dates it covers is 12/2/20 until 8/4/20. No bill from AGL and AGL My Account status for Gas says setup is still in progress. Could someone please c...
28-05-2020
12:53 PM
Hi My housemate has left the house and the bill is in her name, I want to change to my name. I tried to call but they just kept telling me to do it online I can just edit the name b...