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  • by jaydeny
‎03-01-2019 08:20 PM

Incorrect Meter reads

1 Like
‎03-01-2019 08:20 PM
1 Like
Wondering if anyone else is having almost constant issues with gettinf a meter read read correctly?  Now last quarter i was charged $1700 for a 3 month period, being as i live in a one bedroom ...
by Lith in Energy Accounts & Plans
‎03-01-2019 08:20 PM
Show results in replies (1)
  • Hi Lith,   Thank you for getting in touch with us here!   Unfortunately meters...
‎10-07-2019 06:26 PM

Adding my partners name in my bill

‎10-07-2019 06:26 PM
HI there, I need my partners name to be on our utilities bill?  Can you please add it in the next bill?
by Abhinna in Energy Accounts & Plans
‎10-07-2019 06:26 PM
Show results in replies (2)
  • Hi Abhinna,   Only one name will ever appear on your bill, however you can add your...
  • Hi Dewey!  Welcome to the AGL Community! We can only set up accounts with 1 account ...
‎07-02-2019 11:53 AM

Smart meter reconfiguration charges

1 Like
‎07-02-2019 11:53 AM
1 Like
  I am an Agl customer and I recently installed solar panels. I contacted Agl in regards to this and I was told that Agl will charge 165 dollars for reconfiguring already installed  smart m...
by Arungeorge in Energy Accounts & Plans
‎07-02-2019 11:53 AM
Show results in replies (1)
  • Hi Arungeorge,   Thank you for joining the Community!   To clarify how these fees...
‎29-07-2019 01:32 AM

Billing

‎29-07-2019 01:32 AM
As I receive bills by email. All I'm told in that email is what amount is due and to press make payment button once I'm in section to make my payment I'm asked to enter the account number located on ...
by Clevo8 in Energy Accounts & Plans
‎29-07-2019 01:32 AM
Show results in replies (1)
  • Hi Clevo8,   Welcome to the AGL Community!   Each time an bill is emaile...
‎17-02-2019 02:51 PM

AGL IQ Suddenly stopped showing solar

‎17-02-2019 02:51 PM
Hey guys   I've had solar for a few months now and use the AGL IQ the account for how much power I use vs solar generated. I recently had Aircon installed and would like to know how much it re...
by CozmoNz in Energy - General
‎17-02-2019 02:51 PM
Show results in replies (2)
  • Hi CozmoNz,   Welcome to the AGL Community!   I'd like to preface my res...
  • Hey CozmoNz,   This is great to hear!   Please sing out of you face any ...
‎30-01-2019 04:20 PM

Monitoring energy usage live

‎30-01-2019 04:20 PM
Hi, We have just installed solar panels and AGL have installed a smart meter. How can I monitor the energy usage live (either on an app or my computer)? I have downloaded the AGL App but it only upd...
by Karen1 in Managing Your Energy
‎30-01-2019 04:20 PM
Show results in replies (1)
  • Hi Karen1,   Welcome to the AGL Community!   I'm sorry to say that we're...
‎15-03-2019 04:55 PM

Smart meter and electricity usage

1 Like
‎15-03-2019 04:55 PM
1 Like
Hi guys,   So I'm a new user since 01.03.2019. I didn't receive the first bill yet, but I can see on my app estimated usage and it confused me. For example on the day we were moving in, so no ...
by Eos22 in Meters & Connections
‎15-03-2019 04:55 PM
Show results in replies (3)
  • Hi Eos22,   Welcome to the AGL Community!   It sounds like you've been g...
  • Hi Eos22,   Thank you for your kind words!   I'm glad we were able to ge...
  • Good Afternoon All,   Just to let you all know that my issue was successfully resolved after...
‎12-02-2019 11:20 PM

Account and billing

‎12-02-2019 11:20 PM
Would just like to touch base with someone about my last bill. My AGL account is $0.00, and has been $0.00 for the last few weeks. Yet I received a letter in the mail today stating that I've been ch...
by Dgroomy in Energy Accounts & Plans
‎12-02-2019 11:20 PM
Show results in replies (4)
  • Hi Dale,   This makes more sense!   When you logged into My Account to pay yo...
  • Hi Denise,   I'm sorry to hear that you've find yourself in such a difficult position. ...
  • Thanks Dgroomy!   Can I ask if you did anything differently when making this paymen...
  • Hi Dgroomy,   Welcome to the Community!   Can I ask you to please provid...
‎13-05-2019 06:17 PM

AGL IQ Usage Data

‎13-05-2019 06:17 PM
Hi All,   I,m new to solar and have been struggling with getting any meaningful usage data from AGL IQ.  I can see what I'm drawing down from the grid and what I am exporting but when I c...
by Jim1 in Solar, Batteries & Technology
‎13-05-2019 06:17 PM
Show results in replies (3)
  • Hi Jim1,   Welcome to the AGL Community!   This error can present itself...
  • Thanks Jim1!   We'd expect things to be working after a month. Would you mind sendi...
  • Thanks for your message Jim1!   After further investigation, we've confirmed that you wi...
‎05-03-2019 11:29 AM

AGL online account not working

‎05-03-2019 11:29 AM
Hi, My AGL online account has not worked since signing up.. I can login successfully, however it then displays a general message "We're just putting the final touches on. Your account will be ready s...
by fpan82 in AGL Website
‎05-03-2019 11:29 AM
Show results in replies (2)
  • Hi fpan82,   Thank you for getting in touch!   It sounds like your email...
  • Hi omarnic49,   I'm sorry to hear that you've been having these issues with our online s...
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