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31-03-2022
01:38 PM
My online app and web page account not updating balances whereas phone account balance is working
04-03-2019
11:24 PM
i have not received my electricity bill for the previous quarter and online account is showing “set up in progress” i joined AGL dec last year and received confirmation about the connection. Can s...
25-07-2019
09:21 PM
Hi, I got problem that my app or online account does not show updates for the solar feed. I only see the update on electricity use. I has been charged $165, then I only see the solar feed for one w...
20-03-2020
08:55 AM
...hen have them reconnect it again? I have tried doing it online through the ‘move’ function but as I am moving into a property where power is already supplied with employer I don’t have a new a...
04-03-2021
11:40 AM
I am a new customer and signed up for an AGL account this Monday. Our electricity and gas connection has been scheduled for the middle of this month. On Monday, I did see my AGL online account...
03-09-2019
01:33 AM
1 Like
Hi, when I was first signed up (for both electricity and gas on essentials+), I was able to see two account numbers (one for elec and one for gas) on my online account both of them said setup in p...
26-05-2020
09:07 PM
I moved to a new address from previous rental property 5+ years ago. However, in my account.agl.com.au, I still find this old account with account number, connection information, and address. I...
02-03-2019
03:22 PM
Opened up my electricity and gas account with AGL more than a week ago. Still keep getting " we are putting final touches on your account ". When will be able to access my account....
16-07-2021
04:14 PM
I have meter readings to enter on my agl account and it won’t accept it. I only have 2 x readings and it is asking for 3. I cannot submit because it always says there is an error. How can this be f...
26-09-2019
01:16 PM
Hi! AGL have given me two account numbers - one for usage and one for "non-energy" charges (eg NMI number allocation, new meter) as this is a new build. When I set up my online account, I did it f...
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