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  • by jaydeny
‎13-09-2019 08:53 PM

Pay on time discount with new plans

‎13-09-2019 08:53 PM
Are there pay on time discounts with the new plans e.g. Essentials Plus?  I cannot see anything about that. regards Pam
by Pam in Energy Accounts & Plans
‎13-09-2019 08:53 PM
Show results in replies (3)
  • Hi Pam!   Great question.   Following industry-wide changes that came into ef...
  • Hi Pam,   We no longer offer 'pay on time' discounts after feedback from our customers. ...
  • Hi Janemd,   Once your plan comes to an end this offer would no longer be availa...
‎30-07-2019 01:10 PM

Discrepancy between solar inverter power generatio...

‎30-07-2019 01:10 PM
Hi There, I've been monitoring my 5kw Fronius inverter and the kwh produced each day. July 26th was an ok day and reading via the Fronius solarweb app was 18.0kwh produced. Yet on the AGL App for the...
by Kevinh99 in Solar, Batteries & Technology
‎30-07-2019 01:10 PM
Show results in replies (2)
  • Hi Kevinh99,   Welcome to the AGL Community!   As you've mentioned, your...
  • Hey MrWill,   Who installed your Meter can you contact them, the guy that put my meter in ga...
‎09-09-2019 03:58 PM

Do i need a 3 phase solar inverter with 3 phase po...

‎09-09-2019 03:58 PM
Hi,  My home has a 3 phase power and i am going for 6.6 kw solar connection with 5 kw three phase inverter.  The solar company is advising me that i can go with single phase inverter as t...
by vjsaggi in Meters & Connections
‎09-09-2019 03:58 PM
Show results in replies (3)
  • Hi vijaychauhan,   Welcome to the AGL Community!   I can confirm that th...
  • Hi Vijay,   The article you are quoting is spot-on. Your house should be fine on a sing...
  • Hi GeorgeB!  Welcome to AGL Community!  You'll want to speak with our Sola...
‎09-07-2019 10:56 PM

AGL app now showing Solar export

‎09-07-2019 10:56 PM
I have found that the recent app update shows the solar export which is great to see.   is there any way I can get an export of both solar export and power import on a spreadsheet?   im...
by GLO in Solar, Batteries & Technology
‎09-07-2019 10:56 PM
Show results in replies (3)
  • Hi GLO,   Try this instead.   Cheers,   Jayden
  • Hi GLO,   You can download this data by logging into your AGL My Account here and then n...
  • HI GLO,   Unfortunately we don't have a template available at present.   Kind...
‎29-07-2019 12:07 AM

Agl rewards not working for months

‎29-07-2019 12:07 AM
Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an onlin...
by Massivecow in AGL Rewards
‎29-07-2019 12:07 AM
Show results in replies (3)
  • Hi Massivecow,   I'm sorry to hear that you've been having these issues!   ...
  • Hi rockettc,   If you're having difficulties accessing AGL Rewards, feel free to sh...
  • Hi rooboy07,   I've just responded to your private message and I hope to hear back from ...
‎28-02-2019 07:43 PM

Electricity Usage charges

‎28-02-2019 07:43 PM
I am on the employee freedom plan and monthly electricity billing. The usage is meant to be charged for the first 1020kwH at my contract rate and thereafter at the second stated rate. As my billing ...
by touser in Energy Accounts & Plans
‎28-02-2019 07:43 PM
Show results in replies (5)
  • Hi touser,   Welcome to the Community!   This threshold of 1,020 kWh is ...
  • Hi Touser,   Thank you for getting back to me!   Using your details, I've tak...
  • Hi Touser,   I'll be happy to double check these calculations for you.   In o...
  • Not a problem at all touser! Happy to help.   Please sing out if there is anything else ...
  • Hello Jaydeny Yes your figures were correct! I double checked my roughies and realised my miscalcu...
‎20-01-2019 04:30 PM

Request a smart meter

‎20-01-2019 04:30 PM
Would you please advise whether you can ask for a smart meter to be installed or is there a fixed schedule determined by AGL.
by KI_AGLContact in Meters & Connections
‎20-01-2019 04:30 PM
Show results in replies (5)
  • Hey KI_AGLContact,   You sure can!   You can request a meter upgrade by ...
  • Hi shanwaran,   "Plus Es" who complete this meter upgrades have not been operating ...
  • Hey Ray,   That's great to hear!   Thanks for letting me know.   C...
  • Hi Latchmanan,   Welcome to the AGL Community!   Can I ask if any specif...
  • You can call  1300 669 245  and AGL will organised the upgrade. Most cases at no cost. Bu...
‎17-08-2019 03:02 PM

Cancel account

‎17-08-2019 03:02 PM
Hi I wish to cancel my account with you guys immediately 
by Kaylaattie in Energy Accounts & Plans
‎17-08-2019 03:02 PM
Show results in replies (2)
  • Hi Kaylaattie,   Welcome to the AGL Community!   If you're moving out of...
  • Hi blau,    If you're moving out of a property, we require 3 business days min...
‎01-02-2019 03:52 PM

Electric Hot Water System - Boiling time?

‎01-02-2019 03:52 PM
Does anyone able to tell me what’s the time my Electric Hot Water will boil the water? I keep running out of hot water at night after 2-3 shower with a family size of 4. (p.s) My water tank size is ...
by JC1127 in Energy - General
‎01-02-2019 03:52 PM
Show results in replies (2)
  • Hi Ktb241,   Welcome to the AGL Community!   Unfortunately the time of your Controlle...
  • Hi JC1127,   Welcome to the Community!   Assuming you have a 'Controlled Load' r...
‎03-01-2019 08:20 PM

Incorrect Meter reads

2 Likes
‎03-01-2019 08:20 PM
2 Likes
Wondering if anyone else is having almost constant issues with gettinf a meter read read correctly?  Now last quarter i was charged $1700 for a 3 month period, being as i live in a one bedroom ...
by Lith in Energy Accounts & Plans
‎03-01-2019 08:20 PM
Show results in replies (1)
  • Hi Lith,   Thank you for getting in touch with us here!   Unfortunately meters...
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