Technical Issues

Agl app is not working

Posted by MattyY78. Last updated by David_AGL. 2 weeks ago

13 4732
Your device isnt compatible with this version

Getting this error when trying to install agl app on my Samsung s20 with latest updates.

Posted by Simong. Last updated by Simong. 2 weeks ago

0 16
Digital meter reading

When I do a digital meter read and try to log the results via my account the amounts for the second ...

Posted by Paul3. Last updated by David_AGL. 3 weeks ago

3 68
Account not login

Hi, I am unable to login my account.Error generate is:Something unexpected happenedWe're currently u...

Posted by Divyang. Last updated by David_AGL. 3 weeks ago

1 32
Unable to download electricity bill

Why am I no longer receiving a detailed bill and when trying to download .pdf file it is the previou...

Posted by Kerril. Last updated by bibekp69. 3 weeks ago

2 1976
“Cost so far” and “bill projection” doesn’t appear any data

Hi,I’ve been with AGL since Mar 2021 and have been using the app to monitor the usage for both Gas a...

Posted by Emily4. Last updated by Emily4. 29-10-2021

0 64
Contact Details Not Found in App/Website

My email address and phone number is not found when accessing MyAccount, whether via app or website....

Posted by squido75. Last updated by squido75. 26-10-2021

0 47
unable to submit meter reads

I tried for 3 days to enter my meter reading. Kept getting page errors and try again later. I paid t...

Posted by JimmyS. Last updated by David_AGL. 19-10-2021

1 85
PDF won’t open

Posted by Irene1201. Last updated by David_AGL. 19-10-2021

1 136
Solar feed-in rate and electric buy back not showing on app.

The AGL app once again is missing solar feed-in data. Luckily, I can verify my daily solar productio...

Posted by Gj1. Last updated by Gj1. 15-10-2021

0 69