Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Your session has expired

Switched-on

Hi, I am trying to contact AGL about an issue with my bill. When I click on the message button. The window comes up and states "Your session has expired. Please close this window and start a new conversation in order to resume.". I have tried several times closing it down but still get the message.

2 REPLIES 2

AGL Moderator

Hi TE, welcome to AGL Neighbourhood! 

 

It sounds like you may need to update the AGL App, or if you're using a web browser then you might need to clear your cache. If you are using the app then we do have a help page here that might help you.

 

-Nam-

Switched-on

Yep, cleared cache and still get the same error. I just phoned in, it worked.