Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Unable to view Electricity Usage

Switched-on

I have been unable to view my Electricity usage since changing to AGL approx. 2mths ago. I have contacted AGL 4 times now resulting in 4 different Reference numbers & various reasons / excuses for this happening but the issue does not get fixed

2 REPLIES 2

Conductor

Ditto since solar in January. Unable to change from gas usage. Worst App, on line portal.

Jemena, the distributor has a better portal. Try your distributor.

AGL Moderator

Hi Brian27, thanks for being part of the Neighbourhood.

 

To investigate this further, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

 

Thanks,

Jenna