Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Unable to download electricity bill

Switched-on

Why am I no longer receiving a detailed bill and when trying to download .pdf file it is the previous month's?  I need a detailed account.

2 REPLIES 2

AGL Moderator

Hi Kerril! 

Welcome to the AGL Community! 

You can certainly still download your bills via the email overview, if it's not working for you, you can also download your bills directly from your AGL My Account by selecting the Billing tab. Otherwise, please Contact Us and we'll send that to you manually. 

 

Kind regards, 

 

-Nam-

Switched-on

My agl bill doesn't download as well. It keeps asking me if I want to download the bill again but it actually never downloads

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