Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Re: can't view daily usage

Semiconductor

Moved in and set up with AGL 24th November.  App worked fine for 5 days but since then I have been unable to view usage & billing as it says they are "checking a few things in my account".  So AGL have been checking for 8 days but I have heard nothing from them suggesting any problems.  Anyone else experiences this?  Viewing usage is the really critical tool for me right now as I try to work out how to assess the impact of the roof solar.

10 REPLIES 10

Switched-on

Same with me. I have waiting to see my account updates since Nov 2020. On inquiry AGL staff only says that there is some account issue we are investigating. I am thinking of changing to another provider as AGL seems to be hiding something and I strongly believe that it does not take more than a month to resolve these type of issues. It is deliberate act to conceal information.