Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Re: can't view daily usage

Semiconductor

Moved in and set up with AGL 24th November.  App worked fine for 5 days but since then I have been unable to view usage & billing as it says they are "checking a few things in my account".  So AGL have been checking for 8 days but I have heard nothing from them suggesting any problems.  Anyone else experiences this?  Viewing usage is the really critical tool for me right now as I try to work out how to assess the impact of the roof solar.

10 REPLIES 10

AGL Community Manager

Hi @PeterG , 

Pauses in usage updates can have a few different causes and generally resolve themselves in time, but if this continues and you don't feel it's being resolved by contacting support, shoot me a private message with your account details (click my name) and I'll look into it.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Switched-on

Same has happened to me .Been 8 days since last noted usage.Poor for a big   company.I also rely on this information.They also say ,looking into my account.Takes that long .

Semiconductor

Thanks David,

 

It is frustrating.  I only have 5 days data and it has now been uninformative for 9 days.  I will give it till the end of the week & if it is still not functioning I will take you up on your kind offer.

 

Pete

Semiconductor

Hi David,

 

It is now Friday pm & the problem is still unresolved.  All I have had from Support is that it is "probably Energex not being up to date" but if this were so surely it would be a general problem and widely discussed here.  So I am taking you up on your offer to delve into the matter .  Anything else you need?

 

Thanks in advance,

 

Peter

 

 

Switched-on

Same problem here (QLD)

 

No data in App or my account, BUT it is in the csv file download.

 

What tarriff are you on, I got forced onto the new demand tarrifs + solar + a T33 hot water system. Wish I had known about the demand tariffs since the hot water would now be cheaper on the demand tariff with a timer.

Switched-on

I can’t see my usage since 28 nov. I contacted AGL couple of times. First time I was told that there is some account issues and App will be back in a week and that was nearly 3 weeks ago. I contacted them again after a week with same response. Very disappointing to see AGL taking their customers for granted.

Semiconductor

Hi Asb,

No progress here either.  Very disappointing.  Only been an AGL customer for one month, probably won't be one for much longer!

AGL Community Manager

Hi @Asb , is there a message displayed on your account usage page about why the usage is not available?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Switched-on

Looks like many accoubts affected

 

I also don'have usage since nov 28