Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Re: AGL Rewards Connection Failure

Switched-on

Is this an ongoing issue

I haven't been able to ever access my rewards.

It useless having a reward page that you can't access

5 REPLIES 5

AGL Community Manager

Hi @roblo , no, there are currently no outstanding issues affecting AGL Rewards.

 

If you're having trouble accessing the page, shoot me a private message (click my name) with your account number and I'll have the tech team check why you're not able to access it via your account.

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Switched-on

How do I PM you

AGL Community Manager

Click my name @David_AGL to go to my profile and there's a button to PM.

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Semiconductor

Although not directly related, I am using Roblo's post to remind AGL staff that there has been no action on my 2018 "There appears to be no way to access AGL Rewards from within the redesigned app" suggestion in https://neighbourhood.agl.com.au/t5/AGL-Mobile-App-Feedback-and/There-appears-to-be-no-way-to-access....

It is still an issue and is another case of "It useless having a reward page that you can't access" (but from the AGL app).

Tags (1)

AGL Community Manager

@cwij thanks for the nudge, I'm looking into this now.

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