Technical Issues

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Having a problem accessing the AGL Energy app or online services? Let us know here!

Netcomm NF20MESH VoIP Account Setting Missing After Modem Reset

Superconductor

After resetting the Netcomm NF20MESH, I notice the VoIP Account Setting are missing.

Are they suppose to get reinstated automatically?

How long should I wait for the settings to get put on the modem?

2 REPLIES 2

AGL Moderator

Hi ImPeterB,

 

Thanks for being part of the AGL Community.

 

I would recommend checking the Help & Support pages for NBN on our website here. You can also find the contact details for our NBN team there, in case you require further assistance.

 

Kind Regards,

Jenna

Superconductor

Once again Cheers Jenna,

 

I have confirmed with Tech Support Team, that if the modem is being factory reset, I have to ring them to reinstate the VoIP.

Lesson Learned: Don't factory reset modem.

 

I also used this feature get my settings back:

Settings - Backup
Backup Broadband Router configurations. You may save your router configurations to a file on your PC.