Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

I have not been able to access your app for months. Hugely inconvenient and frustrating

AGL Idea Moderator
 
Tags (1)
31 REPLIES 31

Conductor

How do I send a private message?

AGL Moderator

@OnE - I'm sorry you've encountered this error! Would you mind attempting to send through another message?

 

@Dawes84 - Please click on my handle (jaydeny) and you'll be presented with my profile which'll allow you to send me a message.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Semiconductor

@jaydenysent

AGL Moderator

Hi @OnE ,

 

Thank you for sending me your details!

 

I've made some changes to your online profile which will result in you receiving an automated email soon prompting you to re-register for our online services. Could you please follow these prompts and let me know how you go?

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on
@jaydeny thanks. it seems to be working and I am able to login through the mobile app, However, I lost access to my OnE community account.

Conductor

@jaydeny And I assume you'll be doing the same for my account?

AGL Moderator

Thank you for letting me know @O_n_E! It's great to hear that this has finally been sorted for you.

 

I forgot to mention that this could possibly impact your Community account. My apologies for the oversight.

 

@Dawes84 - I may need to, but I'll need to you to shoot through your account details before I'm able to lend a hand!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

AGL Moderator

Hey @Dawes84,

 

Thank you for your messages!

 

I've straightened out a few issues with your online account. As a result, you'll get an email shortly prompting you to re-verify your details.

 

Could you please follow these prompts, log in, and let me know how you go?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

AGL Moderator
 
If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

The app doesn’t work - get a raincloud telling me it’s you not me. Browsed forum - you say it’s a bug that’s been fixed but it clearly hasn’t. Please fix so I can access !