I have not been able to access your app for months. Hugely inconvenient and frustrating

MattyY78
AGL Idea Moderator
31 Replies 19067 Views
 
31 REPLIES 31
Dawes84
Conductor
0 Replies 5961 Views

How do I send a private message?

jayden_AGL
AGL Moderator
0 Replies 4118 Views

@OnE - I'm sorry you've encountered this error! Would you mind attempting to send through another message?

 

@Dawes84 - Please click on my handle (jaydeny) and you'll be presented with my profile which'll allow you to send me a message.

 

Kind regards,

 

Jayden

OnE
Semiconductor
0 Replies 4112 Views
jayden_AGL
AGL Moderator
0 Replies 4104 Views

Hi @OnE ,

 

Thank you for sending me your details!

 

I've made some changes to your online profile which will result in you receiving an automated email soon prompting you to re-register for our online services. Could you please follow these prompts and let me know how you go?

 

Cheers,

 

Jayden

O_n_E
Switched-on
0 Replies 4097 Views
@jayden_AGL thanks. it seems to be working and I am able to login through the mobile app, However, I lost access to my OnE community account.
Dawes84
Conductor
0 Replies 4093 Views

@jayden_AGL And I assume you'll be doing the same for my account?

jayden_AGL
AGL Moderator
0 Replies 4088 Views

Thank you for letting me know @O_n_E! It's great to hear that this has finally been sorted for you.

 

I forgot to mention that this could possibly impact your Community account. My apologies for the oversight.

 

@Dawes84 - I may need to, but I'll need to you to shoot through your account details before I'm able to lend a hand!

 

Cheers,

 

Jayden

jayden_AGL
AGL Moderator
0 Replies 4067 Views

Hey @Dawes84,

 

Thank you for your messages!

 

I've straightened out a few issues with your online account. As a result, you'll get an email shortly prompting you to re-verify your details.

 

Could you please follow these prompts, log in, and let me know how you go?

 

Kind regards,

 

Jayden

jayden_AGL
AGL Moderator
0 Replies 4061 Views
 
Summerer23
Switched-on
0 Replies 4051 Views

The app doesn’t work - get a raincloud telling me it’s you not me. Browsed forum - you say it’s a bug that’s been fixed but it clearly hasn’t. Please fix so I can access !