Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Grid usage and solar output app not displaying up-to-date information

Semiconductor

Nothing recorded the app after 24th May 2022

4 REPLIES 4

AGL Moderator

Hi Confused, welcome to AGL Neighbourhood! 

 

We'd need to check to see what data we've received from your network for your usage and solar export, please Contact Us and we'll investigate this for you. 

 

-Nam- 

Semiconductor

Your contact link takes me someplace Internet here at the moment is shocking bad slow there are so many Windows to open I spent 10 minutes just trying to get this message to you the app doesn’t appear to be updating after 24 May there is no usage showing on my app and no solar import

Semiconductor

The link you sent me doesn’t work

AGL Moderator

Hi Confused! 

The link is www.agl.com.au/contact-us, this provides you with the different options on how you can get in touch with us. If you're unable to open it, please contact us on 131 245 so we can assist you further. 

 

-Nam-