Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Gas bill "Make a payment" button not prefilling webform


The most recent AGL gas bill "Make a payment" button has introduced a bug that causes the "Make a payment" web form to not prepopulate.





See below the server response given when clicking the link from email:

$ http "$65.94&CP_billpayCode=208868&cide=edm%7Cbi%7C101"
HTTP/1.1 302 Found
Connection: keep-alive
Content-Length: 89
Content-Type: application/json
Date: Wed, 16 Mar 2022 02:40:40 GMT
Via: 1.1 (CloudFront)
X-Amz-Cf-Id: uSg-ElLrX9XzMGJS3LRQXn9CXvLZTzLsv-qxtLj1uifAGRx2tOGTLA==
X-Amz-Cf-Pop: MEL50-C2
X-Amzn-Trace-Id: Root=1-62314e28-531f170723123186116409b4
X-Cache: Miss from cloudfront
x-amz-apigw-id: PDkmaFcAywMF2GQ=
x-amzn-RequestId: 77d7f300-f0b3-484c-8c02-a3421f352b76


The `location` header returns:


But has been truncated of important information, and should be returned as:


This bad URL leads you to the right webform, but important fields "AGL reference number" and "amount" are not prefilled:



This makes the user experience much worse, and I hope you can resolve this ASAP.



Feel free to reach out to me for further clarification.




Anyone interested in this? It happened still this month, so obviously a problem.


It would be a simple fix too, on AGL's server side, for a big UX improvement for I'm sure tons of customers.


@David_AGLyou're the only AGL staff's name I know, so tagging you



@-Nam- @jaydeny maybe?

AGL Community Manager

@Stephen2Aus , thanks for taking the time to let us know, I'll make sure this gets actioned.


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Same happens with my payment emails for the second months now. Both for electricity and gas accounts.


@David_AGLthis is my monthly bump on this, which I'll annoy you with until it's resolved.


Hope this nagging is taken with the good humour it's given.


This user experience defect isn't insignificant