Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

End Chat doesn’t appear to work

Switched-on

When you chose end chat in online chat support, a second prompt appears asking if you’re sure you want to end chat or close. When you select end chat again, nothing happens and all previous chat history is still there. Is this a bug?

3 REPLIES 3

AGL Community Manager

Hi @user1 , thanks for  letting us know.  Can you provide more info about where you're seeing this error? What page is it on?

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Tags (1)

Switched-on

340EB94D-F57B-4CD7-A559-87853F789B92.png

In the chat window of the app (signed in by user)

AGL Community Manager

Thanks @user1 , I'll pass that along.

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