Solar and Renewables

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  LG Chem RESU10H warranty information can be found here.
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We’re no longer offering Solar Command subscriptions to our residential or commercial solar customers.   For existing Solar Command customers (residential and commercial): No. We have fitted Solar Command devices to both AGL and non-AGL solar systems.
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The Tesla Powerwall 2 has the following features:       Backup power available for an additional cost* 13.5 kWh usable capacity Fully integrated Tesla inverter Lithium-ion battery Backup power available Wall or floor mounted* Indoor or outdoor installation Compact installation Up to 10-year warranty Floor or wall mounted, indoor or outdoor installation  *Backup power is available for an additional $399.Backup power will require modifications to your switchboard which is not included in the cost of a standard installation. A detailed site inspection will be conducted by AGL to assess your switchboard’s configuration for backup power. An AGL battery expert can discuss your specific backup power options. The availability of backup power during a power outage is dependent on having excess power stored in your battery to use at the time of any power outage.
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AGL’s energy storage experts conduct detailed research on which batteries best suit Australian conditions and lifestyles.   The lithium-ion batteries that AGL has selected are maintenance free, compact and are long lasting, as well as meeting international battery safety standards.
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  The LG Chem RESU10H battery and SolarEdge StorEdge inverter paired together can be configured to provide backup power for an additional cost, which covers additional work to your switchboard. For an additional $399, you can opt for backup power when your battery is installed as part of AGL’s Virtual Power Plant. Alternatively, you can arrange to enable backup power at a later date. The LG Chem battery + SolarEdge HD-Wave inverter bundle cannot be configured to provide backup power.
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  Yes, we will need the Schneider EVLink Smart Wallbox returned if you opt out prior to the end of year one. We’ll organise an installer to come to your home to uninstall these.
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The AGL Virtual Power Plant program includes Tesla Powerwall 2, with a usable capacity of 13.5 kWh – which according to Tesla, is more than double the capacity of the first-generation Powerwall.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers (residential and commercial): Yes. Where you had an existing solar system installed, an accredited AGL installer would have made an appointment with you to install your AGL Solar Command hardware. Where you had a new AGL solar system installed, an accredited AGL installer would have completed both your Solar Command and solar system installation at the same time, making installation hassle-free.
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We’re no longer offering Solar Command subscriptions to our residential and commercial solar customers.   For existing Solar Command customers:  Yes. Solar Command installation and hardware was included in the cost of subscription.
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  Tesla Powerwall 2 specifications can be found here.
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  Your battery will use energy management software and inbuilt digital technology to help us intelligently manage your battery. Most of the time, your battery will discharge power to your home so you don’t need to draw as much energy from the grid. Occasionally, your battery will be used to provide a local network support or grid stabilising service, for example when there is high demand or instability in the grid. If that happens, your battery will discharge power to the grid, usually at a time when your battery would be discharging anyway. You will receive your standard Retail Feed-in Tariff (RFiT) when energy stored in the battery is exported to the grid. There may be instances where your battery is charged using energy supplied from the grid. We’ll aim to minimise the impact on your battery performance and potential savings when this occurs. Energy used from the grid will be charged at your contracted energy tariff rate and will be reflected on your AGL electricity bill.
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  Powerwall 2 is backup power compatible and is available for an additional $399.   In the event of a power outage you will be able to power low energy appliances. Backup power will require modifications to your switchboard which is not included in the cost of a standard installation.   The availability of backup power during a power outage is dependent on having excess power stored in your battery to use at the time of any power outage. Speak with an AGL battery expert about whether backup power is right for you.  
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  LG Chem RESU10H specifications can be found here.
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  LG Chem RESU batteries use lithium-ion battery technology and LG Chem’s Lamination & Stacking technology, which LG Chem states helps to maintain a superior battery lifespan even with frequent charging and discharging.
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  Warranty information for the Tesla Powerwall 2 can be found here.
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  The nameplate capacity of a battery refers to its total storage capacity, not all of which is able to be used for charging and discharging functions. The usable capacity is the energy storage capacity that you can draw from day-to-day to help power your home.   The usable capacity of LG Chem RESU10H is 9.3 kWh^, not including DC conversion. To learn more about usable storage capacity, speak to an AGL battery expert.   ^Battery Cell Only energy capacity at Depth of Discharge 95%.
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We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
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You'll need to make sure that they can access your site. This means:   A clean site, free from rubbish Clear access to the proposed meter location. Unlocked gates. If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.
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We will update you via email once the work request is accepted by your distributor or meter service provider.
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