We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.
You'll need to make sure that they can access your site. This means:
A clean site, free from rubbish
Clear access to the proposed meter location.
If your site is not in a satisfactory condition, the distributor, meter provider or technician will attempt to speak to the site contact and advise us of any issues. If we are contacted, we will then notify you.