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Good morning, taylren!
Thanks for getting in touch. Unfortunately, your energy retailer will rarely have the ability to tell you for certain how my phases are active at your property. In order to confirm this information, you'll need to contact your electricity distributor directly. If you're not currently aware of who your distributor is, you can confirm this information by using our distributor look up tool.
If you have any further queries regarding this, please don't hesitate to sing out!