Online "My Account" Feedback and Ideas

Hi Agl   Is there an API available so i can pull my usage data ( same data found in the downloadable scv at https://myaccount.agl.com.au/usage )  from my agl account to a database i'm creating to analyse my solar generation across multiple system and my power usage  ... View more

 Can we get an option in contact preferences (similar to an un-subscribe) in our accounts that excludes the account from being contacted by the contracted telemarketing companies trying to upsell/onsell/resell either changes to energy contracts (bundling electricity) or any other products AGL now has in the market I've unsubscribed from marketing emails already i've gotten phone call maybe about 10 times in last 6 month with marketing campaigns and I am not interested in being hassled that much. Its enough to move away from AGL The targeted advertising in the "My Account" banners is enough ... View more

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support. ... View more

Get rid of the shaded areas that bleed the ink dry ie. a print friendly bill? ... View more

As we all know, if you let your contract lapse, you often end up paying much higher prices.   However there is no way of viewing your contract expiry date on the website or in the app.   The only way to find your contract expiry date is either - 1) find the original welcome pack (which may be outdated/incorrect, due to subsequent contract changes, extensions etc.) 2) call and speak to someone at AGL   Please add this information online and in the app to save everyone time and money, including the AGL call centre staff. ... View more

It would be nice to be able to enter the annual kw/h specs of your appliances / devices to be able to get a more tailored view of your usage.   Or use a bar to choose the energy star rating of your appliances / devices to get more closer averaged numbers. ... View more

Hi AGL, I buy green power from you, however it doesn't actually mention it on my bill. It's not clear to me that you're actually buying green power... I suggest that you indicate where the power comes from. Also, i recommend to show how much carbon dioxide is produced as a result of the power we've used. ... View more

The https://myaccount.agl.com.au/ overview display would be more useful if it showed the last five bills (instead of just three) because that would allow comparison with the corresponding bill in the previous year (eg compare autumn 2019 and autumn 2018). ... View more

I just wanted to point out a couple of possible improvements to the home profile survey: 1. Washing machine - the question asks how many hot washes you do per week and the minimum is two or less.  Who on earth is washing in hot water these days?  Unless you are washing overalls or soaking a doona (even then I only do the wash in hot water - not the rinse) why would you need hot water?  So i think there should be an option that says 'rarely' or a few times a quarter. 2. Also maybe ask how many loads of washing people do - this might not equate neatly to the number of people in the house.  It depends how manual their work is and if they play a lot of spot (lots of uniforms to wash) etc. 3. Dishwasher use - maybe ask this too - some people obsessively run their dishwashers every evening no matter what, because they don't want the contents to 'get stinky' - how the smell on the inside of a dishwasher hurts anyone has always been a mystery to me. 4. It might be good to produce a downloadable form that you could print off of all the different use types so people could keep their own record for a week of how much laundry, dryer use (not sure if you asked usage for this as I don't have one) dishwashing, showers etc, and then they could update their profile. ... View more

The Billing (both Billing history and Transaction history) report is an excellent initiative. Thanks AGL. My only problem is that these reports do not lend themselves to any external systems such as Excel spreadsheet, PDF, etc. To transfer these reports to my working tables (eg for my tax return details) I have to visually/manually copy them. Please add a function to export these excellent reports. ... View more

Hi team, Minor user experience recommendation. When accessing Payment Assistance via My Account -> Billing (https://myaccount.agl.com.au/bills/paymentassistance/select)    I'm told I'm not eligible as I already have an arrangement in place.     I assume this is because I have bill rounding turned on, but it reads as if I've already applied for hardship. Could this be clarified for all users on this page? Perhaps it could link to the bill rounding function for users to deactivate before reapplying, or better yet, an option for the payment assistance to turn off bill rounding (with a check box asking the customer to agree).  ... View more

The way usage is currently presented is misleading.   The graph for each quarter is drawn on a different scale, so it is tricky comparing quarters For example December, January February has a maximum of 16 kWh April, May, June is 28 kWh July, Aug Sept is 24 kWh   ... View more

AGL Incorrect Hot Water Gas Smart Meter Read: the DATE of the "Start Read" is One Year ago, not the current "actual read". ... View more

Hi there. As a user, I'd find it really valuable to have solar feed-in data included in the downloadable "My Usage" CSV file. For each time period it has 2 lines - one for usage from the grid, and one for solar, but the solar value is always zero (which I know is wrong, given that the feed-in data does appear on the web portal).   Is this perhaps a rounding/scaling error, or is that data simply not being populated when the CSV file is created?   There is also no indication of what the units are for the usage - I'm assuming kWh but it would be useful to have that in the column header. ... View more

Hi there,   I was trying to switch my account to TOU as I have an EV and want to user the off-peak cheaper rates to charge the car. I checked the App but there was no option to do it there, so I checked the web site and there was no result for TOU or Time Of Use, I tried to change my plan online but there was no option to do it there either. I started a Support Chat and was told that I needed to call a 1300 number as this is for the meter configuration team. This seemingly simple change to my plan is taking more effort than I would like, so my suggestion is to integrate that in the app so that at least the request goes to the right team, and if there is a need to discuss, the relevant team can call me or e-mail me.   Thanks, Gaetano. ... View more

keep in touch with your customers....if good customers miss an "On Time" payment...find out why??? ... View more

Instead of holding onto our solar credits till next bill, transfer them directly into our bank accounts. It is our money. ... View more

I do not use a Mobile this is for economical reasons. It seems I am unable to clarify this . There is a constant reminder on my account to enter my mobile number. Do I really need a mobile to for my electricity connection ? My Landline number is on the account as well as my Email. Perhaps there could be the option to advise no mobile is used. Manfred ... View more

Half our gas use is in winter which triggers an inaccurate monthly bill smoothing amount, which is repeated at the other end of the scale 6 months later when it seems our usage is minimal! Does anyone else see how ludicrous this is?! Example: Sept 2019 $133/mth, June 2020 $51/mth, Dec 2020 $217/mth ('Prefer to keep your current lower amount? You'll need to make a once-off payment of $996 by 18 Dec 2020.')   I've grown tired of the conversation over the years so I work out my own bill smoothing by adding up my years worth of gas use and dividing it by 12... Voila! But every six months I have to call AGL and try to convince them the logic is sound, sometimes unsuccessfully. Strange   I really do wish I had a more positive story to tell..... ... View more