Online "My Account" Feedback and Ideas

Hi Agl   Is there an API available so i can pull my usage data ( same data found in the downloadable scv at https://myaccount.agl.com.au/usage )  from my agl account to a database i'm creating to analyse my solar generation across multiple system and my power usage  ... View more

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support. ... View more

As we all know, if you let your contract lapse, you often end up paying much higher prices.   However there is no way of viewing your contract expiry date on the website or in the app.   The only way to find your contract expiry date is either - 1) find the original welcome pack (which may be outdated/incorrect, due to subsequent contract changes, extensions etc.) 2) call and speak to someone at AGL   Please add this information online and in the app to save everyone time and money, including the AGL call centre staff. ... View more

Get rid of the shaded areas that bleed the ink dry ie. a print friendly bill? ... View more

I received a phone call reminder of an overdue gas bill. The bill was estimated. The bill/invoice email was titled "Energy Insights". The person receiving this email did not recognise that it was a bill under that title and does not appear to have opened it.  Junk mail hits letter boxes both virtual and actual by the ton and is quickly discarded. Your communications people may like to consider this. Kind regards Anthony ... View more

Hi AGL, I buy green power from you, however it doesn't actually mention it on my bill. It's not clear to me that you're actually buying green power... I suggest that you indicate where the power comes from. Also, i recommend to show how much carbon dioxide is produced as a result of the power we've used. ... View more

It would be nice to be able to enter the annual kw/h specs of your appliances / devices to be able to get a more tailored view of your usage.   Or use a bar to choose the energy star rating of your appliances / devices to get more closer averaged numbers. ... View more

The https://myaccount.agl.com.au/ overview display would be more useful if it showed the last five bills (instead of just three) because that would allow comparison with the corresponding bill in the previous year (eg compare autumn 2019 and autumn 2018). ... View more

I just wanted to point out a couple of possible improvements to the home profile survey: 1. Washing machine - the question asks how many hot washes you do per week and the minimum is two or less.  Who on earth is washing in hot water these days?  Unless you are washing overalls or soaking a doona (even then I only do the wash in hot water - not the rinse) why would you need hot water?  So i think there should be an option that says 'rarely' or a few times a quarter. 2. Also maybe ask how many loads of washing people do - this might not equate neatly to the number of people in the house.  It depends how manual their work is and if they play a lot of spot (lots of uniforms to wash) etc. 3. Dishwasher use - maybe ask this too - some people obsessively run their dishwashers every evening no matter what, because they don't want the contents to 'get stinky' - how the smell on the inside of a dishwasher hurts anyone has always been a mystery to me. 4. It might be good to produce a downloadable form that you could print off of all the different use types so people could keep their own record for a week of how much laundry, dryer use (not sure if you asked usage for this as I don't have one) dishwashing, showers etc, and then they could update their profile. ... View more

you need to change your wording on your account summary emails. Using “overview” will be read as “overdue” suggest change to “summary” I’ve mia read this a number of times and logged in to check that the DD hasn’t failed , many others will be also.    ... View more

Please bring back the hourly usage data, as it helps to evaluate abnormally high usage days. ... View more

The updates to your web app seem to show less data than was available last week. It looks more slick but I cant see as much info.  There is no hourly usage data and I can only set the period to “billing period “, there are no other options. Should I be able to see daily data? IPad Air 2, and tried with Safari and Chrome. Cheers   ... View more

Received my latest Energy Insights report and it tells me "We estimate that 45% of your usage went towards pool pump.*  Pool pump    $144"   As I don't have a pool, nor a pool pump, it looks like you need some finetuning on this before it can be of much use to help us manage our usage. ... View more

Numerous reports from people in the AGL Community about issues connecting to AGL Rewards, and still no solution. AGL should notify its customers of this issue so we do not waste our time on Chat with people who are unable to assist. Poor customer service, and not a good image for your brand. ... View more

WHY! AM I PAYING UP TO 500 AND MORE BY MYSELF WITH disability? people on there should not have the same amount of power when not using heating or cooling than a family you charge to much would let me upload my photo also said on the page I was not allowed there I had no idea that not using airconditioning heating watching tv only run a fridge, freezer and hot water no washing machine few small electricals all high efficiency and I'm getting billed sometimes over 500$ a quarter as sick as I am I'm also now told to pay 86 $ something a fortnight  ... View more