Online "My Account" Feedback and Ideas

 Can we get an option in contact preferences (similar to an un-subscribe) in our accounts that excludes the account from being contacted by the contracted telemarketing companies trying to upsell/onsell/resell either changes to energy contracts (bundling electricity) or any other products AGL now has in the market I've unsubscribed from marketing emails already i've gotten phone call maybe about 10 times in last 6 month with marketing campaigns and I am not interested in being hassled that much. Its enough to move away from AGL The targeted advertising in the "My Account" banners is enough ... View more

Get rid of the shaded areas that bleed the ink dry ie. a print friendly bill? ... View more

Hi Agl   Is there an API available so i can pull my usage data ( same data found in the downloadable scv at https://myaccount.agl.com.au/usage )  from my agl account to a database i'm creating to analyse my solar generation across multiple system and my power usage  ... View more

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support. ... View more

As we all know, if you let your contract lapse, you often end up paying much higher prices.   However there is no way of viewing your contract expiry date on the website or in the app.   The only way to find your contract expiry date is either - 1) find the original welcome pack (which may be outdated/incorrect, due to subsequent contract changes, extensions etc.) 2) call and speak to someone at AGL   Please add this information online and in the app to save everyone time and money, including the AGL call centre staff. ... View more

It would be nice to be able to enter the annual kw/h specs of your appliances / devices to be able to get a more tailored view of your usage.   Or use a bar to choose the energy star rating of your appliances / devices to get more closer averaged numbers. ... View more

Hi AGL, I buy green power from you, however it doesn't actually mention it on my bill. It's not clear to me that you're actually buying green power... I suggest that you indicate where the power comes from. Also, i recommend to show how much carbon dioxide is produced as a result of the power we've used. ... View more

The https://myaccount.agl.com.au/ overview display would be more useful if it showed the last five bills (instead of just three) because that would allow comparison with the corresponding bill in the previous year (eg compare autumn 2019 and autumn 2018). ... View more

I just wanted to point out a couple of possible improvements to the home profile survey: 1. Washing machine - the question asks how many hot washes you do per week and the minimum is two or less.  Who on earth is washing in hot water these days?  Unless you are washing overalls or soaking a doona (even then I only do the wash in hot water - not the rinse) why would you need hot water?  So i think there should be an option that says 'rarely' or a few times a quarter. 2. Also maybe ask how many loads of washing people do - this might not equate neatly to the number of people in the house.  It depends how manual their work is and if they play a lot of spot (lots of uniforms to wash) etc. 3. Dishwasher use - maybe ask this too - some people obsessively run their dishwashers every evening no matter what, because they don't want the contents to 'get stinky' - how the smell on the inside of a dishwasher hurts anyone has always been a mystery to me. 4. It might be good to produce a downloadable form that you could print off of all the different use types so people could keep their own record for a week of how much laundry, dryer use (not sure if you asked usage for this as I don't have one) dishwashing, showers etc, and then they could update their profile. ... View more

I do not use a Mobile this is for economical reasons. It seems I am unable to clarify this . There is a constant reminder on my account to enter my mobile number. Do I really need a mobile to for my electricity connection ? My Landline number is on the account as well as my Email. Perhaps there could be the option to advise no mobile is used. Manfred ... View more

Half our gas use is in winter which triggers an inaccurate monthly bill smoothing amount, which is repeated at the other end of the scale 6 months later when it seems our usage is minimal! Does anyone else see how ludicrous this is?! Example: Sept 2019 $133/mth, June 2020 $51/mth, Dec 2020 $217/mth ('Prefer to keep your current lower amount? You'll need to make a once-off payment of $996 by 18 Dec 2020.')   I've grown tired of the conversation over the years so I work out my own bill smoothing by adding up my years worth of gas use and dividing it by 12... Voila! But every six months I have to call AGL and try to convince them the logic is sound, sometimes unsuccessfully. Strange   I really do wish I had a more positive story to tell..... ... View more

To find your current plan details including tariffs you need to go to Hi [FirstName]> Account Settings > Property and plans > Your Plans > [Plan Name] > Edit   I would never have found the information at the current location without assistance.   A better and more intuitive location for a link to this would be on would be on the Overview page in the Online Services box where you have Add energy plan and Change energy plan. A simple link there to My energy plan would be really helpful!   I saw mention that the same functionality was being considered to the App, please locate it it somewhere intuitive like the Help > Plans and Rates section there, and not in the Account > Settings section. ... View more

I received my bill this morning. I selected the link to pay my bill.   If i paid by a certain date it came up with a discount of $34.06. I checked my bill which was $97.10. I proceeded to pay my bill. Put my CC Details through but when i submitted the payment, it came up and said I'd only paid $34.06 It's making out that the DISCOUNT is the amount you have to pay.   Needs a bit of attention by your support deparment I think.   Just giving FEEDBACK, for a hopeful outcome.   Julie     ... View more

SMS message from AGL to tell me that my account is no longer active -- please phone to discuss a refund.  Is this valid? ... View more

It has become a nightmare trying to open my account agl has made it so difficult  ... View more

The AGL web site estimates my bill but I cannot calculate the amount after I PAY ON TIME. This would be good feedback to ameliorate bill shock ... View more

On the overview of bills, the Account Balance section does not reflect the payments (always behind in reflecting true payments). What is the purpose then? You might as well remove this section, and just allow the transaction records to be on this section. ... View more

Your system may have an issue. Updated 10 Sep 2020   using your last 30 days of data   How do I get this msg to go away? I have talked to an electrician (2) and my solar system people -  They say I don't have an issue! It the msg only an FYI caused by the lack of sun during winter?    ... View more

Hi.   Sometimes when bills get a bit messy, and they do get messy. They're very difficult to reconcile. Rather than having to go through each bill, it would be nice to be able to export either; each bill as a CSV or other standard format, or by service as a statement over a given period or both. This would allow easy reconciliation for problems with billing issues and tax without having to trawl through individual bills and collate everything.   Also, direct debits should identify whether it is a gas or electricty bill would be helpful.   Finally, a rate confirmation flag that confirms that you are on the rate that you signed up for has been applied on the bill that you have just received with the rate highlighted.   ... View more