Submit suggestions or ideas on your online My Account experience.

Exportable data, that compares with contract rate. Also make direct debits easier to identify.




Sometimes when bills get a bit messy, and they do get messy. They're very difficult to reconcile.

Rather than having to go through each bill, it would be nice to be able to export either;

each bill as a CSV or other standard format,

or by service as a statement over a given period

or both.

This would allow easy reconciliation for problems with billing issues and tax without having to trawl through individual bills and collate everything.


Also, direct debits should identify whether it is a gas or electricty bill would be helpful.


Finally, a rate confirmation flag that confirms that you are on the rate that you signed up for has been applied on the bill that you have just received with the rate highlighted.