Submit suggestions or ideas on your online My Account experience.
Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support.
Hi @Ric , thanks for the suggestion. This is a request we've received a few times so I've merged your comment into the existing post. Implementing this feature as part of the app or My Account is planned, but in the meantime you can contact us via a web chat to have the balance transferred.
I would like to be able to pay my Gas bill online with credits from my Solar -- without having to call the help centre on phone to do it - Energy Aust has this feature available
To transfer funds in the app from one account to another would be useful. I would use this to transfer any credit from solar to the gas account.
This is a popular request and it is planned but we can't provide a timeframe for implementing it as yet. I'm merging this in with the existing Idea post about it.
This would be a wonderful feature! +1
Sounds like a great idea if it can be implemented on both desktop and via the AGL mobile app. Are they are updates on the process of getting this achieved?
It's been 1.5 years since requesting this feature. It is evident that many others also want the ability to use the AGL app to pay Gas bills from their Power credit without the hassle of contacting AGL. This would also free up your agents. You should lessen the need to contact AGL.
What is the status?
So when is there going to be some Positive news about the transfer of funds from Electricity to Gas accounts or Gas to Electricity accounts in the app or web.
AGL should ask Energy Australia how to do it - they have had it for years
That is a good Idea Finnegan, Maybe something will be done instead of just talking about doing it. This Idea probably will not be acted on as it will be useful for the customer.
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