Submit suggestions or ideas on your online My Account experience.

Credit/Balance transfer - Pay gas bills from credit of electricity account

Switched-on

Need a feature to pay gas bills from the credit of electricity account, rather than needing to contact AGL support.

32 Comments
AGL Community Manager

Hi @Ric , thanks for the suggestion. This is a request we've received a few times so I've merged your comment into the existing post. Implementing this feature as part of the app or My Account is planned, but in the meantime you can contact us via a web chat to have the balance transferred.

Conductor

I would like to be able to pay my Gas bill online  with  credits from my Solar   --   without having to call the help centre on  phone  to  do  it   -  Energy  Aust has this feature available

Switched-on

To transfer funds in the app from one account to another would be useful. I would use this to transfer any credit from solar to the gas account. 

AGL Community Manager
Status changed to: Under Consideration

This is a popular request and it is planned but we can't provide a timeframe for implementing it as yet. I'm merging this in with the existing Idea post about it.

Starter

This would be a wonderful feature! +1

 

Any updates?

Starter

Sounds like a great idea if it can be implemented on both desktop and via the AGL mobile app. Are they are updates on the process of getting this achieved? 

Switched-on

Hi AGL,

 

It's been 1.5 years since requesting this feature. It is evident that many others also want the ability to use the AGL app to pay Gas bills from their Power credit without the hassle of contacting AGL.  This would also free up your agents. You should lessen the need to contact AGL.

 

What is the status?

 

Thanks.

Switched-on

So when is there going to be some Positive news about the transfer of funds from Electricity to Gas accounts or Gas to Electricity accounts in the app or web.

Conductor

AGL  should ask Energy Australia how to do it - they have had it for years

Switched-on

That is a good Idea Finnegan, Maybe something will be done instead of just talking about doing it. This Idea probably will not be acted on as it will be useful for the customer.