Submit suggestions or ideas on your online My Account experience.

Bill smoothing not very smooth


Half our gas use is in winter which triggers an inaccurate monthly bill smoothing amount, which is repeated at the other end of the scale 6 months later when it seems our usage is minimal! Does anyone else see how ludicrous this is?! Example: Sept 2019 $133/mth, June 2020 $51/mth, Dec 2020 $217/mth ('Prefer to keep your current lower amount? You'll need to make a once-off payment of $996 by 18 Dec 2020.')


I've grown tired of the conversation over the years so I work out my own bill smoothing by adding up my years worth of gas use and dividing it by 12... Voila! But every six months I have to call AGL and try to convince them the logic is sound, sometimes unsuccessfully. Strange


I really do wish I had a more positive story to tell.....