Meters and Connections

Moving or need advice about your digital, net or gross meter? Ask your question here.

Moving or need advice about your digital, net or gross meter? Ask your question here.

Time of Use

Semiconductor

AGL recently switched me to "Time of Use" structure identified as PEAK - SHOULDER - CONTROLLED LOAD. I down loaded my usage data and find that since the change (10th December) that the report shows only SOLAR - PEAK - CONTROLLED LOAD power used. Why doesn't the report show SHOULDER power used? 

5 REPLIES 5

AGL Moderator

Hi Rayandrose! 

 

Welcome to AGL Community! 

 

That sounds frustrating, we have not been made aware of a wide spread issue so please send us a message on the AGL App and we can review that for you. 

 

Thank you 

Ellen

Semiconductor

Hi Ellen1

I am just down loading the app now. Once I learn to drive it I'll message you.

Regards

Ray

Semiconductor

Ellen 1

Having trouble opening the app. Is there another way of communicating with you?

Ray

AGL Moderator

Hi rayandrose, you can access messenger via My Account as well, you can also contact us here.

Semiconductor

Steve,

Having gone to My Account, I click on the "Message Us" logo on the bottom right corner, and a "pop up" tells me that my time has expired and to try again.

How do I correspond privately with you or some one who can solve my issue?

Ray B