No Hot Water after Smart Meter Installation

[Allgolf6]

I had a smart meter installed on tuesday 10th July 2018 and now have no hot water. After phoning AGL resolutions i was told it could take 21 days to organise a technician from Active Stream to sort it out. Surely if AGL is my service provider it is your duty to resolve this asap. I have young children at home and it is the middle of winter. I find this whole situation totally unacceptable. 

[jaydeny]

Hi Allgolf6,

Welcome to the AGL Community!

I'm inclined to agree with you here that 21 days is a very unreasonable amount of time for AGL to ask a customer to go without hot water. We'd like to apologise for the lack of resolution to date, and I encourage you to send me a private message with your account details so that we can take a closer look at this for you.

Kind regards,

Jayden

[Allgolf6]

Thanks Jayden I will be in touch today.