Moving House Issues

[Taffy]

I had an issue with moving house. I put the application on line and when the response came back there was no confimration of the disconnect and connection dates detc

The disonnection happened 10 days earlier (no proof of who was at fault) and took more than one phone call to resolve.

[TheRealDaveyG]

Hi @Taffy,

Thank you for notifying us of this issue and sincere apologies for the trouble caused when moving house. I certainly hope that all is very well for you and your family at the new property. We would be most happy to look into this issue for you to see what has gone wrong.

Our service team are in the best position to do this, contact them via webchat here.  We look forward to hearing from you.

Kindly, Dave.