Reading E355 meter

[RichardP]

Just over a week ago a Landis & Gyr E355 smart meter was installed. I asked the installer for a manual for it, he didn't have one and said to contact my supplier. I asked him how to read it, he didn't know and said to contact my supplier! I asked him how the boost worked, he didn't know and said to contact my supplier!! I came to this site looking for a contact email address but there isn't one. So, I lodged a complaint with the complaint function on this site, I complained about the lack of an email address and asked for the manual for the meter. I have heard nothing since.

The reason I want an email address, and didn't phone, is because I want a paper trail for the inevitable problems, something consumer bodies advise doing. I guess my next step is to lodge a complaint with the Energy Ombudsman.

Poor service? I guess you could say that.

[NeilC]

@Errant 

Wow that is amazing.

I already knew all of that.

You need to read all of my posts (and the rest here).

I knew all of this but the USER wants to know #19 or #32 or #3.

I have a 350 model as I have stated prior IT TOOK ME 2/3 hours to work it out. I stumbled on the EXTENDED MENU and as I stated that was an extra hour.

NO BIG DEAL.

Now explain to everyone on this post what ITEM 19 /21/3 4 is....

I will still state, (as in my previous post), read the meters and work out what they are.

With smart meters that can be reset at any time...

Now using your meters now publish you meter readings.

You sound like you might be @RichardP  brother....

[lenatik]

Dear RICHARDP,

 Thank you enormously for your posts, I did have the Landis + Gyr E355 smart meter installation today. The electrician left very quickly - I did not have any chance to speak to him. I call Origin Energy  for  WIFI connection to my smart meter, but have being insulted by customer service gentlemen Shaine ask about my education,  and doubt my ability  to read the meter. I have being offered to switch to another energy retail company. I do have masters degree in Material Science and all of that engineering data were very easy to interpret for me. I was impress that "no knowledge "dated back to 2017.  What help me out that video

https://www.youtube.com/watch?v=2hsKoWNF1Lw

I downloaded manual:

https://www.elvaco.com/Image/GetDocument/en/209/landis_gyr-e350-users-manual-english.pdf

 For 3 phases switchboard

Thank you very much I did not go to all that customer service soccer ball  hopeless team and did not spend a lot of time on the phone.

Really impressed by advertisements from Landis + Gyr conference in Africa.

In the mean time I had to wait  10 -14 day till the Origin application will be updated with smart metering results. I don't have WIFI connection to my smart meter, but I could interpreted that data by manual reading from the actual meter.  No needs for smartness...().

 Thanks again for saving time and nerves and letting community know they are no along...