App not working

Archie2018
Switched-on
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Moved house smart meter installed ans

been mucked around and been given excuses everyday as my data isn’t loading only getting error usage pending when i go to usuage cost I get it’s not you it’s us the chat team on app have been useless iv reset my account multiple times and still nothing of this isn’t rectified I’ll be talk this further as it’s gone on to long 

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