unbelievable- estimated billing

KitMcGhie
Switched-on
1 Reply 83 Views

Hi, what is wrong with you? I rang to provide a meter reading as it's unavailable online and your estimate was literally double our actual usage. you cancelled my original bill but then re-issued the exact same bill instead of revising it with the actual usage. your customer service is ridiculously inadequate and your staff are incompetent.

1 REPLY 1
-Olgi-
AGL Moderator
0 Replies 69 Views

Hi @KitMcGhie,

 

I'm sorry to hear you've had this experience. I've sent you a private message to grab your account details so I can help you further.

 

Thanks,

-Olgi-