Loyalty, AGL Rewards and flybuys

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  In the Peak Energy Rewards Managed for You Program, we'll need to monitor your air conditioner’s power remotely.   We’ll use your home WiFi network to synchronise the devices during installation. The installer will request you enter your password into the device during the home visit, so please ensure you have this handy.
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  We’ll supply you with a remote air conditioner controller which, if compatible with your air conditioner, allows your air conditioner to be remotely controlled via an app on your smartphone, so you can pre-cool your home even if you’re out.   You can prepare by pre-cooling your house. Simple changes can make a difference, like shutting curtains and doors in the morning on a hot day.
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  In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control the Schneider EVLink Smart Wallbox station by sending a signal to the charging station which will automatically pause the Schneider EVLink Smart Wallbox from charging your electric vehicle, if it is plugged in.At the end of each peak event, we’ll send a signal to the Schneider EVLink Smart Wallbox to change your settings back to the mode it was in before. Don’t worry, we’ll make sure the Schneider EVLink Smart Wallbox is always returned to working as it was before the peak event. We’ll only control the Schneider EVLink Smart Wallbox during the peak event, unless you opt out.
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  In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control your air-conditioner by sending a signal to the smart devices which automatically changes your air conditioner power down to 50% of its normal power. To participate, you will need to ensure your Wi-Fi is connected so the devices can remotely change your air conditioner.   At the end of each peak event, we’ll send a signal to your air conditioner to change your settings back to manual. Don’t worry, we’ll make sure your air conditioner is always returned to working as it was before the peak event, and will only control your air conditioner during the set peak event unless you opt out.
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  Your password will be securely stored in encrypted form on the devices to ensure your personal data remains completely private. Your password is not accessible by AGL, our hardware provider or the installer. Data usage will not exceed 0.5GB per month.
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  During 31 March 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS when the electricity grid is experiencing high demand, known as a “peak event”. The SMS will be sent approximately 24 hours before a peak event, and detail the time of the peak event (e.g. Tuesday 4-6pm) when your air conditioner power will be remotely changed – without any action required on your behalf. An SMS will be sent to you at the start and end of the event and will include a post event survey to collect feedback on your experience. The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.
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  Between April 2018 and 31 March 2019, we’ll notify Peak Energy Rewards Managed for You participants via SMS and the ChargeFox app when the electricity grid is experiencing high demand, known as a “peak event” or we’re running a simulation. The SMS and push notification will be sent approximately 24 hours in advance of the event, with details of the peak event (e.g. Tuesday 4-6pm). During this two-hour window we will pause your electric vehicle charging station from charging – without any action required on your behalf. To be eligible for a reward you will need to participate for the full period of the event. An SMS will be sent to you at the start and end of the event as well as notifications from your ChargeFox EV management platform. We’ll then send a post event survey to collect feedback on your experience. The peak event may be cancelled up to one hour before, but we’ll send you a cancellation SMS if that happens.
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  The first year of the AGL Peak Energy Rewards Managed for You program runs from 31 March 2018 until 31 March 2019.
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  Yes. However, if you are unable to attend then an adult member of the house with your written authority will need to be home during the home visit.
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