You don’t need to be at home or for your air conditioner to be operating during a peak event to participate. We would ask you to please indicate that you weren’t home in our post event survey. Please note holiday homes do not meet eligibility criteria.
For Managed for You EV participants, you don’t need to be at home for the Schneider EVLink Smart Wallbox to be operating during a peak event to participate. You’ll still receive your participation incentive unless you actively opt out via ChargeFox app, email or phone.
We’re only in our first year of an exciting three-year program, so look out for future opportunities to participate after March 2019. If you aren’t eligible because you aren’t an AGL customer with a smart meter and don’t have a compatible air conditioner, we can explore adding you to future trials if your circumstances or our eligibility requirements change.
In the Peak Energy Rewards Managed for You program, during the specific peak event, AGL will remotely control the Schneider EVLink Smart Wallbox station by sending a signal to the charging station which will automatically pause the Schneider EVLink Smart Wallbox from charging your electric vehicle, if it is plugged in.At the end of each peak event, we’ll send a signal to the Schneider EVLink Smart Wallbox to change your settings back to the mode it was in before. Don’t worry, we’ll make sure the Schneider EVLink Smart Wallbox is always returned to working as it was before the peak event. We’ll only control the Schneider EVLink Smart Wallbox during the peak event, unless you opt out.
In the Peak Energy Rewards Managed for You Program, we'll need to monitor your air conditioner’s power remotely.
We’ll use your home WiFi network to synchronise the devices during installation. The installer will request you enter your password into the device during the home visit, so please ensure you have this handy.
The Peak Energy Rewards Managed for You program requires the installation of two devices. The device on your air conditioner and the device on your switchboard are both about the size of the palm of your hand. The smart air conditioner controller is slightly larger.
You can opt out from participating in the pilot program, or from any peak event by emailing email@example.com or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.
For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.
We’ll supply you with a remote air conditioner controller which, if compatible with your air conditioner, allows your air conditioner to be remotely controlled via an app on your smartphone, so you can pre-cool your home even if you’re out.
You can prepare by pre-cooling your house. Simple changes can make a difference, like shutting curtains and doors in the morning on a hot day.