You can opt out from participating in the pilot program, or from any peak event by emailing firstname.lastname@example.org or phoning customer service on 1300 025 928 between 8.30am and 6pm AEST Monday to Friday.
For customers with an electric vehicle, you can opt out from participating in the pilot program, or from any peak event via the ChargeFox EV charging app. If you’d like to speak to one of our team, you can call our Electric Vehicle team on 1300 001 515 Monday to Friday 9am to 5pm. We encourage you to send these requests as early as possible so that they reach us in time for us to remove the adjustments as quickly as possible. We will endeavour to undertake the changes as soon as we receive notification from you.