I have a Southern Phone DS244WTV modem.
I can connect to the management console, but I do not have the admin username and password.
I tried admin and support180, but it didn't work.
Solved! Go to Answer
Thank you for reaching out!
Before your modem first connects to our server, the username and password will be as below.
Once you successfully connect and commence a browsing session, this will then synchronize your modem to our server and will change the credentials to those of which you have previously been trying above.
Have a lovely day!
I have the same modem but admin/password didn't work for me either, that was obviously the first thing I tried before having to look up that ridiculous support180 password. I don't know what else to try. When you say the modem has to connect to your server, that's the first time I've heard of a modem having to even be online to be able to set it up. I've tried every default password that I know.
I have my system working properly now.
When the modem first connects to the AGL network, it gets configured for use. So you can reset it to defaults and login.
I did call the support line, and there was no wait, and the guy was very knowledgeable and solved my issues.
The other problem I had was interference on the 2.4Ghz network. Since switching to 5Ghz, we have not had an issue (CAT5 cable is even better).