The first order was launched approx 3 weeks ago around 30th Nov.
on Sat the 12th, according to your e-mail, my internet connections was established
Hi @GordonB12 , sorry to hear you've had a bad experience with getting your internet set up, it sounds extremely frustrating. We don't actually have an email address for customer service, so it's likely that the email you mention from the 12th was not received.
This community will assist you as much as we can, but please be aware that it's not a formal customer service channel either, and we don't have access to your account details.
The best approach to get in touch so that customer service can resolve issue for you, is to please contact us via phone or web chat.