It is now been a month since ordering a fttp upgrade.
I have now had 5 failure of communications on status and no updates, so am posting here now.
1. Nbn subcontractor number 1. Rang on day of appointment and realised it was a fttp upgrade and was advised he was not the person to do it. Someone else would come out
2. Nbn subcontractor number 2 arrives same day. He does not locate any PCD on any external wall (I also told him this when he first arrived). Digs a hole and refills it and leaves.
[I have since done my own dial before you dig - from nbn maps, and it clearly shows the p20 conduit goes to the centre of the house which is why there is no external PCD.
3. I have no further communication from anyone. I then ring AGL a week later. I speak to someone and No further info on connection. An appointment is made for someone to come out. Nobody arrives as planned and I waste my day waiting for someone.
4. I then try messaging AGL on the messaging app. No human responds.
5. I then try lodging a complaint last week. No human response yet.
It has now been a month of waiting.
Also, for those going onto home Superfast 250/25, the eero modem is an eero 5, not an eero 6+. The eero 5 does Wifi 5 standards (802.11ac). Only on the Ultrafast is an eero 6+ supplied.
Now I have done my own due diligence to locate the p20 conduit, I just want someone to come out again and assess what is required so it can get started at putting the pcd and ntd at an appropriate place. At the rate this is going, it is going to be months before this is ready.
improve the comms. It is non-existent.
