Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

water in gas pipes




We have an external instantaneous rinnai infinity 26 gas hot water. Towns mains gas with AGL. Despite this unit completely protected from weather it stops operating when it rains. Other times the unit is fine. The unit is mounted on  a brick wall and there is no rainwater accessing the unit at all. It has been suggested to get the meter checked thoroughly as there may be water entering the meter or system somehow. How can this be arranged. Very frustrating


AGL Moderator

Hi andwen,


Thanks for getting in touch!


To have this addressed, we encourage you to get in touch with your gas distributors 'faults and emergencies' team. If you're not sure who your gas distributor is, you can find this information in the top right-hand corner of your most recent gas bill, or by using the tool located on this page.





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Thanks for reply. A tech called and inspected the gas meter and it appeared the regulator was faulty.

This may have been the problem but i will not make that determination until we have a further rain event and see what happens with the hot water unit.

Still do not understand the connection between the two, rain and gas supply. It is worth mentioning the gas heater and hot plates worked fine throughout this current situation. Stay tuned...


Hello - did you get this issue resolved we’ve got the same issue and our plumber says it’s water getting into the gas line

AGL Moderator

Hi CC_Cooper! 

Welcome to the AGL Community! 

Please get in touch with your gas network and they'll be able to assist you with getting that checked, you can find your gas networks contact number here

Kind regards,