Usage data not working since last week

[googzman]

Hi there,

Is this issue being reviewed ?

Tried in multiple devices and browsers, but get the same issue (see attached). Nothing showing since last wednesday..

 

Thanks

[jaydeny]

Hey googzman,

We are currently aware that there is a 2-5 day delay in the data that some customers are receiving, and we're constantly working to improve these turnaround times.

We'd like to apologize for any frustration that this may cause, and please don't hesitate to sing out if you have any further enquiries!

Kind regards,

Jayden.

[googzman]

Thanks for the quick reply. I'll give it some more time then.

[googzman]

Hi Jaydeny/mods,

Still not working and it has been more than 5 days now.. are you sure there isn't a bigger issue happening ?

[NoNettUsage]

I have the same problem. It has to get bad before AGL will even acknowledge it.

I will put a call in to support. That seems to be the only way.

[googzman]

Thanks. Let us know how you get on...

[NoNettUsage]

They've now loaded Monday's data, but Thursday-Sunday is missing!

[googzman]

I dont have anything since the 11th October.

In other words, situation hasn't changed for me, unfortunately.

[jaydeny]

Hey googzman!

I'm sorry to hear that your data hasn't updated. If you're able to send me a screenshot of what you're seeing from your end, as well as your account details in a private message, I'll be happy to look into things further for you.

Kind regards,

Jayden.

[pbrennan]

Mine is the same - no data since Friday 13/10 - why is not instant ? Why do we have to wait 2-3 days ?

Is the AGL IQ service any better ?

The data on the app seems ot be out by one hour compared to the data online ?

Why does the data appear on the App, but not on the web ?

Why is it estimated data ?