my power was off this last friday 2nov. due to electrical storm for 8hrs yet my meter reading was showing it was still using power how can this be when no appliances in the house where working ? i was charged for the 8 hrs of no power.
Thank you for getting in contact with us.
I'm sorry to hear of the experience you've had with your power being out. As no power is being used, the meter shouldn't have been registering any readings showing usage.
We'd like to have a closer look at your account and ask if you could send us a private message with your account details for further assistance.
We look forward to hearing from you soon.
gundars the tech's are coming in next 10 days the digital meter is not reading at the house but usage is being shown on the agl computor site. the power was off for 8hrs but it was shown as power was still being used how can this be? we did not have any utilities workingin the house for this period of time. yet i was charged for electricity usage.