As some others have noted - there has been an extended outage on the AGL web pages that should be showing power usage reporting. It has not been working since Monday night (4th Sep).
On behalf of the community, could we please get an update on this issue and when AGL expects it to be resolved ?
Thanks and regards
Hi Gary West. Re. public anouncement
I also receive the other message 'opps somethings gone wrong and were trying to fix it' but u have the screen shot.
Im using internet explorer with the agl app on samsung s4.
Thank you for taking the time to reach out to us about the error you have been having when trying to access your usage. We have published an announcement relating to this, where we will continue to provide updates. You can access this here.
@Alikazame thank you for making us aware of this login issue that you're having! This should not be happening at all, and we are looking into this for you now. I will be sure to provide an update as soon as we have one.
Thank you for your patience as we work to resolve these issues for you.
Not only is this page not working as it used to but it also shows the incorrect amount owing. I keep a spreadsheet with all the relevant details to calculate what I owe as compared with what the web page says and up until 2/9/2019 or thereabouts my calculation agreed (within a cent or 2) with what the web page said. It does seem as though some fiddling goes on with the web page and when that happens it effects other parts and AGL are not aware of this.